[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) MetLife # Collections & Process Optimization Specialist €22,600 - €32,000 Listed on MetLife’s official careers site. Listed as of November 1, 2026. Check that it is still open and apply there. [Apply on MetLife’s careers site →](https://www.metlifecareers.com/en_US/ml/JobDetail/Collections-Process-Optimization-Specialist/20782) [OpenNash Jobs](https://jobs.opennash.com/) / [MetLife](https://jobs.opennash.com/companies/metlife/) / Collections & Process Optimization Specialist ## Job description Description and Requirements The Opportunity Ensure efficient management of collections and receivables for the Portugal operation, contributing to process optimization, customer management, and continuous process improvement. The role focuses on improving collection performance indicators and strengthening operational controls while promoting the use of digital solutions, Artificial Intelligence (AI), data analytics, and automation to increase productivity, analytical capability, and operational efficiency. ### Key Responsibilities Manage a portfolio of customers with outstanding balances and follow up on collection actions. Produce performance, aging, and collection KPI reports. Collaborate with Finance, Sales, and Customer Service teams. Identify opportunities for process improvement and automation. Promote the automation of collection processes through RPA and Power Automate solutions. Artificial Intelligence Competencies Use generative AI tools such as Microsoft Copilot, or equivalent solutions for analysis and productivity. Create effective prompts to generate reports, communications, and analyses. Interpret insights generated by AI tools to support decision-making. Participate in automation initiatives using AI and data analytics. Ensure the responsible and secure use of AI tools. Compliance and Operational Control Ensure compliance with internal policies, collection procedures, and regulatory requirements. Support internal and external audits related to receivables and collection processes. Maintain appropriate documentation for audit and compliance purposes. Monitor and follow up on corrective actions resulting from audits or control reviews. Contribute to strengthening operational controls. ### Required Qualifications Bachelor's degree in Business Administration, Finance, Accounting, or a related field. Experience in Collections. Knowledge of Power BI, Power Automate is an advantage. Knowledge of AI tools will be considered a differentiating factor. Advanced level of English and native Portuguese. ### Preferred Qualifications Previously developed automisation/optimisation process Taken part in transformation projects and initiatives Behavioral Competencies Analytical thinking and problem-solving. Results orientation. Communication skills. Organization and attention to detail. Continuous learning and technological adaptability. Digital curiosity and technological adaptability. Identify opportunities for process simplification and continuous improvement. The expected salary range for this position is €22,600 - €32,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 1, 2026 - Listed for: 7 days - Pay: €22,600 - €32,000[Apply on MetLife’s careers site →](https://www.metlifecareers.com/en_US/ml/JobDetail/Collections-Process-Optimization-Specialist/20782) ## Hiring at MetLife - Open jobs: 411 - New in the last 7 days: After two weekly collections - Tracked since: Jul 11, 2026 [All MetLife jobs](https://jobs.opennash.com/companies/metlife/) · [Weekly hiring report](/reports/hiring/) ## More jobs at MetLife ### [19064_ASR/代理店コンサルティング ※計13HC→残6HC](https://jobs.opennash.com/companies/metlife/jobs/b56da3a92c77edff8bbe/) ### [19545_アカウントマネージャー_営業開発統括部営業開発部（GG9～11/Japan）](https://jobs.opennash.com/companies/metlife/jobs/afdd748ebdc9bd579fd6/) ### [20146_金融法人部門 ホールセラー](https://jobs.opennash.com/companies/metlife/jobs/d3f3cc017257c672894b/) ### [AI Solutions Lead](https://jobs.opennash.com/companies/metlife/jobs/cf1ab51f3fee26e39f3a/) ### [AVP, AI Orchestration](https://jobs.opennash.com/companies/metlife/jobs/edc56618fbd3323b11a2/) ## Similar jobs at other companies ### [Process Optimization Analyst](https://jobs.opennash.com/companies/w-r-berkley/jobs/6537b71544f9ddc1e90d/) W. R. Berkley ### [Process Optimization Manager](https://jobs.opennash.com/companies/w-r-berkley/jobs/c1cb05c4457a7f03cb43/) W. R. Berkley ### [Assistant Vice President, Strategic Process Optimization](https://jobs.opennash.com/companies/china-citic-bank/jobs/1cc2ffea0c66bd361f91/) China Citic Bank ### [Graduation Internship Ai Process Optimization In Engineering Jr38558](https://jobs.opennash.com/companies/toyota-industries/jobs/c538b7ed1577b29ef1c1/) Toyota Industries ### [Collections Officer with Spanish](https://jobs.opennash.com/companies/accenture/jobs/b606f2c10b69a6f465c7/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. 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