[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All MetLife jobs](https://jobs.opennash.com/companies/metlife/) · [Search jobs](/search/) MetLife # Senior Short Term Disability Claims Senior individual contributor $49,000.00 to $58,000.00 Listed on MetLife’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on MetLife’s careers site →](https://www.metlifecareers.com/en_US/ml/JobDetail/Sr-Short-Term-Disability-Claims-Specialist-Virtual-10-26-26-19937/19937) [OpenNash Jobs](https://jobs.opennash.com/) / [MetLife](https://jobs.opennash.com/companies/metlife/) / Senior Short Term Disability Claims ## Job description Description and Requirements The Team You Will Join On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time. The Opportunity Claim owner and decision-maker. Requiring experience in working and handling Short Term Disability Claims and concurrent Absence leaves. Responsible for administering claims within contractual provisions and internal /external guidelines. Establishes a relationship with claimants in order to understand their perspective on their disability/leave. Using that perspective and other information, identifies the claimant’s functional capacity and leverages that capacity within the context of the contract to support and encourages return to work as appropriate. These team members will be assigned to support a variety of customers and teams based on the staffing needs on any given day. ### Key Responsibilities Provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication. Proactively communicates with the claimant to set expectations, assess medical and non-medical barriers to return to work, and keep him or her fully aware of the status of the claim, including setting expectations with the claimant if other resources (Voc, etc.) will be contacting him/her. Applies all appropriate provisions of the disability contract and/or statutory requirements to ensure that MetLife’s liability is understood and appropriately applied throughout the life of the claim. Within the context of liability, encourage and support return to work through a variety of programs and methodologies. Partners with the claimant, specialty resources, and more experienced resources to ensure that each claim has a well-understood plan that is appropriate for the unique situation of each claimant, his or her functional capacity and the prognosis for an increase in that capacity. Manages overall block of assigned claims, including prioritizing actions, appropriately utilizing resources, and timely and accurate decision. Executes individual claim action plans, serves as point of contact for the claimant, and makes claim decisions. Proactively updates partners that may be working with the claimant when key events are being considered or have occurred. (Closure, RTW, etc.). P rovide feedback based on claim reviews. L eaned on to help coach and take on more complex cases based on their expertise. W orking across platforms and reviewing multiple plan designs. ### Required Qualifications A comprehensive understanding of the disability contractual provisions, especially the definition of disability, as well as concurrent absence and PML/PFL leaves and k nowledge of Legacy and Catalyst platforms. Strong communication skills, including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim. Basic knowledge of medical conditions, treatments, prognosis. Prioritization skills. Ability to balance quantity and quality and c ritical-thinking/ s trategic-thinking skills. The ability to apply judgment and decision-making based on strategy. Ability to give and receive feedback to/ from partners Willingness to support and learn multiple customers and ambiguity with daily assignments Must have a minimum of 1 years Short Term Disability Experience. ### Preferred Qualifications Bachelor’s Degree Proficient in Microsoft Word/Excel Some college or degree preferred. Prior STD and/or Family Medical Leave Act claims knowledge preferred. Strong written and verbal communication, critical thinking, problem-solving, and analytical skills. Ability to work independently, effectively prioritize tasks, and maintain quality while managing multiple priorities. Adaptable to a fast-paced, constantly changing environment with the ability to multitask and manage change effectively The expected salary range for this position is $49,000.00 to $58,000.00. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Aug 20, 2026 - Last checked: Oct 18, 2026 - Listed for: 59 days - Pay: $49,000.00 to $58,000.00[Apply on MetLife’s careers site →](https://www.metlifecareers.com/en_US/ml/JobDetail/Sr-Short-Term-Disability-Claims-Specialist-Virtual-10-26-26-19937/19937) ## More jobs at MetLife ### [18946_オフィスマネージャー エイジェンシーオフィスコントロール（GG11～12）](https://jobs.opennash.com/companies/metlife/jobs/9548f21a99d437ce5d73/) ### [19064_ASR/代理店コンサルティング ※計13HC→残10HC](https://jobs.opennash.com/companies/metlife/jobs/b56da3a92c77edff8bbe/) ### [19545_アカウントマネージャー_営業開発統括部営業開発部（GG9～11/Japan）](https://jobs.opennash.com/companies/metlife/jobs/afdd748ebdc9bd579fd6/) ### [20146_金融法人部門 ホールセラー](https://jobs.opennash.com/companies/metlife/jobs/d3f3cc017257c672894b/) ### [AI Solutions Lead](https://jobs.opennash.com/companies/metlife/jobs/cf1ab51f3fee26e39f3a/) ## Similar jobs at other companies ### [Short Term Power Scheduler and Trader](https://jobs.opennash.com/companies/totalenergies/jobs/caf3c6f7bba62846a3b9/) TotalEnergies ### [CDI - Short-term Power Intraday Trader - H/F](https://jobs.opennash.com/companies/totalenergies/jobs/dc780e67fd472c210b89/) TotalEnergies ### [boutique assistant long term temporary assignment short hills](https://jobs.opennash.com/companies/richemont/jobs/8a65f34fd99f6e0c0c97/) Richemont ### [Short term trader (m/ž)](https://jobs.opennash.com/companies/eon/jobs/2e27db9ff6d0fab4ecef/) E.ON ### [operations manager short hills](https://jobs.opennash.com/companies/richemont/jobs/8c3a626a7526980aff6a/) Richemont OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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