[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Merck KGaA, Darmstadt, Germany and its affiliates · Singapore # Field Service Engineer - BioMonitoring Singapore Full-time Operations Listed on Merck KGaA, Darmstadt, Germany and its affiliates’s official careers site. Posted October 22, 2026. Check that it is still open and apply there. [Apply on Merck KGaA, Darmstadt, Germany and its affiliates’s careers site →](https://careers.merckgroup.com/global/en/job/MQAMKDGLOBAL305178EXTERNALENGLOBAL/Field-Service-Engineer-BioMonitoring) [OpenNash Jobs](https://jobs.opennash.com/) / [Merck KGaA, Darmstadt, Germany and its affiliates](https://jobs.opennash.com/companies/merck-kgaa-germany/) / Field Service Engineer - BioMonitoring ## Job description Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Your Role The BioMonitoring Engineer is a field-based technical role within the BioMonitoring Division, responsible for the installation, qualification, preventive maintenance, repair, and ongoing technical support of BioMonitoring instruments at customer sites across Singapore. Operating at the intersection of technical excellence and customer service, the role plays a key part in driving service revenue, supporting sales growth, and ensuring customers in GMP pharmaceutical, biotech, and food & beverage environments receive best-in-class instrument performance and compliance support. What You Do Installation, Qualification & Preventive Maintenance Install, commission, validate, and qualify BioMonitoring instruments at customer sites in accordance with established protocols and GMP/GLP requirements. Perform Installation Qualification (IQ) and Operational Qualification (OQ) activities, ensuring all documentation meets regulatory and customer standards. Execute scheduled preventive maintenance and calibration services on installed instruments, maintaining full compliance with service SOPs. Diagnose, troubleshoot, and repair instrument faults in the field, restoring equipment to full operational status with minimal customer downtime. Ensure availability of the correct consumables, spare parts, and materials prior to each installation, maintenance visit, or validation activity. Adhere strictly to established standards, service protocols, and safety procedures across all field activities. Reporting & Scheduling Produce timely, accurate, and complete field service reports for every customer visit, capturing work performed, parts used, and follow-up actions required. Plan and schedule service visits, preventive maintenance calls, and follow-up activities promptly and in alignment with customer needs and SLA commitments. Respond to customer service requests in a professional and timely manner, keeping customers informed of progress and expected resolution timelines. Customer Support & Training Deliver hands-on technical support and instrument training to customers, end-users, and site personnel at customer facilities. Act as a trusted technical advisor, proactively identifying customer challenges and recommending appropriate solutions. Align with team and organisational objectives to contribute to continuous improvement of the customer experience. Asset & Equipment Management Maintain, service, and ensure the security of all company assets assigned to the role, including laptops, mobile devices, sample stocks, and technical literature. Monitor, maintain, and manage calibrators and reference standards, ensuring all are in-date, traceable, and correctly documented. Keep a complete and accurate inventory of spare parts and consumables held in the field to support service operations. Sales Support & Service Revenue Actively promote and sell service contracts, IOQ services, and consumables to customers during field visits and follow-up interactions. Take personal accountability for achieving assigned service revenue and contract revenue targets. Support the sales team by identifying and passing on leads, cross-sell opportunities, and instrument upgrade prospects identified during customer interactions. CRM & Installed Base Management Maintain and regularly update the Installed Base records for all BioMonitoring instruments under the assigned Singapore territory in SFDC (Salesforce). Log all service activities, customer interactions, and follow-up actions in the CRM system in a timely and accurate manner. Record and update sales opportunities and leads in SFDC to support BioMonitoring business development and pipeline visibility. Team & Partner Support Collaborate with and support the local team, including sales and application specialists, to deliver integrated customer solutions. Provide technical guidance, instrument training, and operational support to authorised dealers and third-party service providers as required. Share technical knowledge, field insights, and customer feedback with the wider service and product teams to support continuous improvement. Meetings, Events & Representation Attend internal team meetings, sales conferences, training courses, and departmental reviews as required. Represent the BioMonitoring Division at trade exhibitions, customer seminars, and product demonstrations, supporting the sales and marketing team on-site. Participate in product training and technical upskilling programmes to maintain current knowledge of the BioMonitoring portfolio. Administration & Compliance Complete all business administration tasks accurately and on time, including personal expense reporting in line with company policies and guidelines. Maintain full compliance with Code of Conduct, health & safety requirements, and customer site access regulations. Support internal and customer audits by providing accurate service records and documentation upon request. ### Who You Are Bachelor's degree in Engineering, Biomedical Science, Microbiology, Life Sciences, or a related discipline. Minimum 2 years of experience in field service, instrument validation, or a related technical role within the GMP pharmaceutical, biotech, or life science instruments sector. Practical knowledge of instrument installation, IQ/OQ validation processes, and preventive maintenance within a regulated environment. Familiarity with GMP/GLP regulatory requirements and quality standards applicable to pharmaceutical or food & beverage manufacturing. Hands-on experience with BioMonitoring, environmental monitoring, microbiology testing, or quality control instruments would be added advantage Experience using CRM platforms, preferably Salesforce (SFDC), for service activity and opportunity management. Exposure to service contract sales, consumable promotion, or commercial engagement with customers in a field role. Knowledge of ISO standards or pharmacopoeia requirements (USP / EP) relevant to BioMonitoring applications would be advantageous. Proficiency in MS Office applications (Word, Excel, PowerPoint) with strong documentation and reporting skills. Strong verbal and written communication skills in English. Willingness to travel to customer sites across Singapore and, when required, support regional activities across Southeast Asia. ### What we offer We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity! ## At a glance - Posted by the employer: Oct 22, 2026 - First seen by OpenNash: Oct 26, 2026 - Last checked: Nov 2, 2026 - Listed for: 11 days - Location: Singapore - Employment type: Full-time[Apply on Merck KGaA, Darmstadt, Germany and its affiliates’s careers site →](https://careers.merckgroup.com/global/en/job/MQAMKDGLOBAL305178EXTERNALENGLOBAL/Field-Service-Engineer-BioMonitoring) ## Hiring at Merck KGaA, Darmstadt, Germany and its affiliates - Open jobs: 896 - New in the last 7 days: After two weekly collections - Tracked since: Oct 19, 2026 [All Merck KGaA, Darmstadt, Germany and its affiliates jobs](https://jobs.opennash.com/companies/merck-kgaa-germany/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Merck KGaA, Darmstadt, Germany and its affiliates ### [Advanced Packaging Principle Integration Technologist (Principal Engineer, 10 years+ experience) 1](https://jobs.opennash.com/companies/merck-kgaa-germany/jobs/ccbfb9953ffc18b32978/) Singapore ### [Field Application Scientist, Upstream, SEATWO](https://jobs.opennash.com/companies/merck-kgaa-germany/jobs/0a9276452d845b4ee42b/) Singapore ### [Manager, In-house Consulting Asia Pacific](https://jobs.opennash.com/companies/merck-kgaa-germany/jobs/3a810aeb855b68e51f37/) Singapore ### [Medical Operation & Quality Lead, JAPAC](https://jobs.opennash.com/companies/merck-kgaa-germany/jobs/904cd40efcc4d92d1b05/) Singapore ### [Product Manager - Fertility & Endocrinology](https://jobs.opennash.com/companies/merck-kgaa-germany/jobs/407067dcc674f28069ec/) Singapore ## Similar jobs at other companies ### [Field Service Engineer](https://jobs.opennash.com/companies/bouygues/jobs/cbaf320d564e1d4de8f0/) Bouygues · VELDHOVEN, Netherlands ### [Field Service Engineer](https://jobs.opennash.com/companies/tokyo-electron/jobs/2b49087ea4d282957279/) Tokyo Electron · Vimercate ### [ABB Talent Pool – Field Service Engineer / Senior Field Service Engineer / Associate Field Service Engi-neer / Technical Service Engineer / Associate Field Service Technician / Commissioning Engineer / As-sociate Commissioning Engineer / Service Site Manager and Service Team Leader](https://jobs.opennash.com/companies/abb/jobs/eb3a149d2c87b55b4a1a/) ABB · Not Location Specific ### [Field Service Engineer](https://jobs.opennash.com/companies/siemens/jobs/661e97796ce547be6bf5/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.