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Merck KGaA, Darmstadt, Germany and its affiliates

# End User Services- Specialist

Santa Fe de Bogota, Bogota, Colombia Full-time IT & Infrastructure 

Listed on Merck KGaA, Darmstadt, Germany and its affiliates’s official careers site. Posted October 15, 2026. Check that it is still open and apply there.
[Apply on Merck KGaA, Darmstadt, Germany and its affiliates’s careers site →](https://careers.merckgroup.com/global/en/job/MQAMKDGLOBAL303720EXTERNALENGLOBAL/End-User-Services-Specialist)

[OpenNash Jobs](https://jobs.opennash.com/) / [Merck KGaA, Darmstadt, Germany and its affiliates](https://jobs.opennash.com/companies/merck-kgaa-germany/) / End User Services- Specialist

## Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

End User Services – Specialist Tu Rol Como Especialista en Servicios a Usuarios, serás el primer punto de contacto para brindar soporte técnico en sitio a los colaboradores en Bogotá, dentro de un entorno farmacéutico. Atenderás incidentes de hardware y software, instalarás, configurarás, mantendrás y retirarás equipos, y gestionarás accesos, licencias y activos tecnológicos conforme a las políticas internas y los estándares de seguridad.

Colaborarás con equipos globales para resolver temas de red, implementar actualizaciones y participar en iniciativas locales y regionales. Es una posición por contrato de un año con opción a renovación, ideal para recién egresados o profesionales con experiencia inicial en soporte a usuarios. Quién Eres Tienes una licenciatura concluida en Ingeniería de Sistemas, Informática o carrera afín. Recién egresados son bienvenidos.

Conoces Windows 10/11 y el entorno de Office 365. Estás familiarizado con herramientas de gestión de dispositivos móviles como Airwatch o Intune. Sabes instalar, configurar y dar mantenimiento a hardware y software, y tienes conocimientos básicos de redes y comunicaciones. Tienes inglés intermedio para redactar tickets y sostener conversaciones técnicas básicas. Eres organizado, proactivo y orientado al cliente, y te comunicas con claridad.

Trabajas bien en equipo y propones mejoras a los procesos de soporte. Es deseable que tengas experiencia o prácticas en la industria farmacéutica.

### What we offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

## At a glance
- Posted by the employer: Oct 15, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 4 days
- Location: Santa Fe de Bogota, Bogota, Colombia
- Employment type: Full-time[Apply on Merck KGaA, Darmstadt, Germany and its affiliates’s careers site →](https://careers.merckgroup.com/global/en/job/MQAMKDGLOBAL303720EXTERNALENGLOBAL/End-User-Services-Specialist)

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