[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mercedes-Benz Group jobs](https://jobs.opennash.com/companies/mercedes-benz-group/) · [Search jobs](/search/) Mercedes-Benz Group # Sr. Program Manager It Infrastructure And Digital Workplace Lead 241289 Mer000492X Manager or lead IT & Infrastructure Listed on Mercedes-Benz Group’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Mercedes-Benz Group’s careers site →](https://jobs.mercedes-benz.com/en/sr.-program-manager-it-infrastructure-and-digital-workplace-lead-241289-mer000492x) [OpenNash Jobs](https://jobs.opennash.com/) / [Mercedes-Benz Group](https://jobs.opennash.com/companies/mercedes-benz-group/) / Sr. Program Manager It Infrastructure And Digital Workplace Lead 241289 Mer000492X ## Job description ### Tasks IT Infrastructure Workplace Lead Location MBRDI, Bengaluru Function: Information Office (IO) ### Reporting To Head of Information Office / IT Infrastructure Manager ### Role Purpose The IT Infrastructure Workplace Lead is responsible for delivering a secure, reliable, and modern digital workplace experience for all MBRDI employees. The role drives workplace technology strategy, end-user computing services, collaboration platforms, workplace infrastructure, employee IT experience (DEX), and service excellence while ensuring alignment with MBRDI's Information Office strategy, operational excellence objectives, security requirements, and AI-powered workplace transformation vision. The role acts as the single point of accountability for workplace infrastructure, employee productivity technologies, workplace modernization initiatives, and vendor/service partner governance. Key ResponsibilitiesDigital Workplace Leadership Define and execute MBRDI's Digital Workplace roadmap. Drive workplace modernization initiatives across endpoints, collaboration services, and employee productivity platforms. Continuously improve employee experience and workplace satisfaction. Enable a seamless, secure, and AI-powered digital workplace environment. ### End User Computing & Workplace Services - Own workplace technologies including: Windows/macOS endpoints Virtual Desktop Infrastructure (VDI) Mobile Device Management Microsoft 365 ecosystem Meeting room technologies Collaboration platforms Printing and workplace peripherals - Ensure lifecycle management of workplace devices and assets. Drive workplace standardization and simplification. Employee Experience & DEX Establish and manage Digital Employee Experience (DEX) programs. Leverage monitoring tools such as Nexthink to proactively identify user issues and improve productivity. Analyze employee feedback and satisfaction metrics. Lead initiatives to enhance workplace reliability and service fulfillment. Service Excellence & Operations Ensure stable and highly available workplace services. Govern incident, problem, change, and request management processes. Drive reduction of recurring incidents and employee-impacting outages. Partner with Service Desk and Operations teams to improve First Time Right (FTR), MTTR, and service quality. Security, Compliance & Risk Ensure workplace services comply with corporate security standards. Drive endpoint compliance, software compliance, and asset governance. Partner with Cyber Security teams to implement Zero Trust principles. Support audit readiness and compliance assessments. AI & Automation Identify opportunities to automate workplace support processes. Drive adoption of AI-powered employee support capabilities. Implement self-service and digital assistant solutions. Support enterprise AIOps and automation initiatives. Vendor & Financial Management Manage workplace service providers and strategic vendors. Monitor SLA/KPI performance and service quality. Drive cost optimization and value realization initiatives. Manage workplace budgets, forecasting, and technology investments. Stakeholder Management Act as the primary IT partner for employee workplace experience. Collaborate with global Mercedes-Benz IT organizations. Engage with business units, HR, Facilities, Security, and Engineering functions. Present workplace performance and transformation updates to leadership teams. Key Performance Indicators (KPIs)Employee Experience IT CSAT Score Digital Employee Experience (DEX) Score Employee Pulse Satisfaction Self-Service Adoption Rate Operational Excellence Workplace Service Availability MTTR First Time Right (FTR) Major Incident Reduction Compliance & Security Endpoint Compliance % Asset Compliance % Security Vulnerability Remediation Audit Findings Closure Cost & Value Cost per Employee Asset Utilization License Optimization Savings Vendor SLA Compliance Transformation AI Adoption Metrics Workplace Automation Coverage Modern Workplace Rollout Progress Employee Productivity Improvements Qualifications ### Required Experience 12+ years of IT Infrastructure experience. 5+ years leading Workplace Services or End User Computing organizations. Strong experience in: Microsoft 365 Endpoint Management (Intune/SCCM) VDI Platforms Collaboration Technologies Workplace Security ITSM processes (Incident, Problem, Change) ServiceNow Experience managing global service providers and large-scale workplace transformations. Exposure to Digital Employee Experience (DEX) platforms such as Nexthink is preferred. Leadership Competencies Strategic Thinking Customer & Employee Centricity Operational Excellence Mindset Data-Driven Decision Making Vendor & Stakeholder Management Change Leadership AI & Automation Mindset Cross-functional Collaboration Executive Communication ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days[Apply on Mercedes-Benz Group’s careers site →](https://jobs.mercedes-benz.com/en/sr.-program-manager-it-infrastructure-and-digital-workplace-lead-241289-mer000492x) ## More jobs at Mercedes-Benz Group ### [Expert Digital Experience It Enablement And Transformation Support (Plm.Ai) (Dmwx) 239349 Mer000481Y](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/cda4a2c0508cb8981301/) ### [Intern Financial Controller It 241467 Mer000486M](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/a59cc64dde614d11e301/) ### [Intern Information Technology 239294 Mer00048Ob](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/48488b61cda3e74cae70/) ### [Mbf It Business Partnersystem Owner 231598 Mer00046Nm](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/ce91e4c333d0bd7b74fd/) ### [Powernet Component And Network Engineer 234032 Mer00046Yf](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/330438c737d72d5d5d3a/) ## Similar jobs at other companies ### [Digital Workplace Consultant](https://jobs.opennash.com/companies/accenture/jobs/44790e568c583591f77b/) Accenture ### [digital workplace videoconferencing av audio visual engineer](https://jobs.opennash.com/companies/richemont/jobs/324e2c2133950b5ad4a3/) Richemont ### [Digital Workplace - Lifecycle Documentation & Governance](https://jobs.opennash.com/companies/siemens-energy/jobs/86f8306b3e24d30c36ba/) Siemens Energy ### [Digital Workplace - Microsoft Tenant Architect](https://jobs.opennash.com/companies/siemens-energy/jobs/0d6a37cb1cbb92ff23cb/) Siemens Energy ### [Junior Digital Workplace Engineer_ICT Service Management](https://jobs.opennash.com/companies/unicredit/jobs/a2ff5a8ae193437a89cb/) UniCredit OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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