[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mercedes-Benz Group jobs](https://jobs.opennash.com/companies/mercedes-benz-group/) · [Search jobs](/search/) Mercedes-Benz Group · Fort Worth, US # Client Services Customer Relations Representative Fort Worth, US Customer Support Listed on Mercedes-Benz Group’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on Mercedes-Benz Group’s careers site →](https://jobs.mercedes-benz.com/en/client-services-customer-relations-representative-242860-mer00049j9) [OpenNash Jobs](https://jobs.opennash.com/) / [Mercedes-Benz Group](https://jobs.opennash.com/companies/mercedes-benz-group/) / Client Services Customer Relations Representative ## Job description ### Tasks About Us Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. ### Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one: Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework $6k for undergraduate $8k for graduate Job Overview: The Customer Relations Representative is responsible for supporting the Customer Relations Coordinators in handling customer complaints and legal/regulatory inquiries in adherence to policies, procedures, and compliance standards. Responsibilities include assisting with the intake and assignment of customer complaints, providing requested documents to satisfy legal requests and subpoenas within required timeframes, responding to customer inquiries mandated by regulatory requirements, providing knowledgeable and professional communication regarding receipt of requests, the status of fulfillment and responses to requests, and documenting action taken in the system of record. Through all customer interactions, both internal and external, the Customer Relations Representative is charged with integrating CustomerONE behaviors that ultimately drive customer satisfaction and brand loyalty. ### Responsibilities Support the Customer Relations Coordinators in the handling of the complaint process including, but not limited to completing the intake process for new complaints, retrieving account documentation, and providing standardized response letters. (50%) Respond professionally and timely to subpoenas providing requested documents in accordance with company policies and procedures. (25%) Supporting the Customer Relations Team in adhering to regulatory requirements to respond to customer inquiries including, but not limited to, Consumer Financial Protection Bureau (CFPB), California Consumer Privacy Act (CCPA), and other state mandated requirements. (25%) ### Qualifications Qualifications: Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 1 year of overall work experience. Preferred experience includes: Business-General: 2 years Customer Service: 2 years Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include: Business Administration Communications Additional Knowledge: 1 year experience working in ALFA, FAW required. ### Skills Analytical skills Ability to Collect data and establish facts and identify trends and variances PC skills Corporate Mainframe Microsoft Office Problem Solving skills Recommended Prerequisites: Collections Representative; Remarketing Representative; Client Services Representative Posting Statement If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: [https://daimler.taleo.net/careersection/ex/jobsearch.ftl](https://daimler.taleo.net/careersection/ex/jobsearch.ftl) Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #LI-JM2 ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 4 days - Location: Fort Worth, US[Apply on Mercedes-Benz Group’s careers site →](https://jobs.mercedes-benz.com/en/client-services-customer-relations-representative-242860-mer00049j9) ## More jobs at Mercedes-Benz Group ### [Adv, IT Software Architect](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/e8a255e5486e08da6ba7/) Fort Worth, US ### [Customer Service Back Office Support Senior Specialist](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/c29962d9ec6d208d58ba/) Cairo, EG ### [AI & Data Solutions](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/d1223ebbb62d268229a2/) Beijing, CN ### [Accounting & Finance Lead Werk Kecskemét (FO/E) Lokale Stelle (w/m/d)](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/1978289de82128248629/) Kecskemet, HU ### [Active Safety Customer Function Owner 194173 Mer0003Wc2](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/fa26d6fa96ee0e5cd0ac/) ## Similar jobs at other companies ### [Employee Relations Manager, Client Services](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/2a2e0e8f50f43c36c708/) LVMH Louis Vuitton Moet Hennessy · Irving, Texas, United States ### [SR Coordinator, Customer Relations](https://jobs.opennash.com/companies/carmax/jobs/ab739dd43d09d421ea48/) CarMax · Richmond, VA, United States ### [Client Service Advisor - Merchant Services](https://jobs.opennash.com/companies/huntington-bank/jobs/39e26b25968a32a8f206/) Huntington Bank · Hagerstown, MD ### [Client Services Representative](https://jobs.opennash.com/companies/trane-technologies/jobs/86a5ea7f9e03012fafab/) Trane Technologies · Bellevue, Washington, United States of America ### [Securities Services – Client Solutions Manager – Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/5088e95f4e7e4e9683f8/) JPMorganChase · Brooklyn, NY, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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