[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mercedes-Benz Group jobs](https://jobs.opennash.com/companies/mercedes-benz-group/) · [Search jobs](/search/) Mercedes-Benz Group · Cairo, EG # Customer Service Back Office Support Senior Specialist Cairo, EG Senior individual contributor Customer Support Listed on Mercedes-Benz Group’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on Mercedes-Benz Group’s careers site →](https://jobs.mercedes-benz.com/en/customer-service-back-office-support-senior-specialist-242122-mer00049f6) [OpenNash Jobs](https://jobs.opennash.com/) / [Mercedes-Benz Group](https://jobs.opennash.com/companies/mercedes-benz-group/) / Customer Service Back Office Support Senior Specialist ## Job description Tasks Main tasks 1 - Credit/Debit Notes and Invoice Payments - Prepare and submit credit and debit note requests for Customer Services and Sales. - Process invoice payments and follow up until posting and settlement. - Collect the required approvals and supporting documents. - Issue debit notes for MB warranty claim chargebacks. 2 - Contractual Agreements, Purchasing and Sales Orders - Prepare and follow up contractual agreements, supplier registration, and renewals. - Prepare and follow up PRs and POs, including SC Zone rental PRs. - Manage dealer consignment documents and internal approvals. - Support supplier invoicing and sales-order processing. - Track budget consumption and accruals for Customer Services incentives and campaigns with Controlling and Accounting. 3 - Logistics Support - Prepare grouped-invoice documents and send the required Excel sheet and GIs to Delta Logistics. - Support the preparation and follow-up of Form 4. - Prepare manual sales and internal delivery sheets when required. - Coordinate logistics documents and open actions with Customer Services, Sales, and the Logistics Center. 4 - ISO Process Documentation - Prepare and update Customer Services and Sales process documents in line with ISO requirements. - Maintain templates, version control, approvals, and review dates. - Coordinate documentation and audit readiness with Operational Excellence. - Maintain approved ISO documents on SharePoint. 5- Dealer System Access and Bonus Support - Monitor dealer staff access to Xentry Portal and Aftersales Plus against dealer standards. - Collect access requests and obtain management approval. - Coordinate access activation with the responsible department. - Track access requests until closure. - Support dealer bonus calculations and payouts. 6 - Reporting and Follow-up - Prepare and submit OSCAR reports accurately and on time. - Send dealers the monthly warranty-claim credit report. - Maintain the supplier contract database. - Track dealer open topics until closure. - Coordinate dealer communications, meeting minutes, and action plans. - Follow up presidency payments. 7 - Service Packages and Roadside Assistance - Support service-package administration, documentation, and related invoice follow-up. - Submit newly retailed VINs to the Roadside Assistance provider every two weeks. - Process quarterly Roadside Assistance invoices. - Monitor service quality and coordinate improvements. 8 - Dealer Administration and General Support - Prepare dealer traffic letters and obtain the required approvals. - Monitor and report team attendance. - Prepare presentations and provide general administrative support. ### Qualifications Training and qualification - Bachelor’s Degree in Business Administration/Engineering or any equivalent field Technical knowledge - Familiar with MS Office applications (Excel-Word-PowerPoint) Soft skills/individual competence - Interpersonal skills with the ability to work under pressure - Excellent communication skills - Negotiation skills - Reporting and process management ### Experience - 1-3 years of experience in related fields Language - Good command of English Language ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Cairo, EG[Apply on Mercedes-Benz Group’s careers site →](https://jobs.mercedes-benz.com/en/customer-service-back-office-support-senior-specialist-242122-mer00049f6) ## More jobs at Mercedes-Benz Group ### [Parts Sales & Marketing Manager](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/8076bd3c7021168909d8/) Cairo, EG ### [Client Services Customer Relations Representative](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/fd1847f7e19128047e55/) Fort Worth, US ### [AI & Data Solutions](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/d1223ebbb62d268229a2/) Beijing, CN ### [Accounting & Finance Lead Werk Kecskemét (FO/E) Lokale Stelle (w/m/d)](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/1978289de82128248629/) Kecskemet, HU ### [Active Safety Customer Function Owner 194173 Mer0003Wc2](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/fa26d6fa96ee0e5cd0ac/) ## Similar jobs at other companies ### [Back Office Operaciones](https://jobs.opennash.com/companies/ntt/jobs/fb22b8ee37d7f555940d/) NTT · Lima, Peru ### [Back Office Analyst (Contract)](https://jobs.opennash.com/companies/totalenergies/jobs/32e085adeab8b8936ce7/) TotalEnergies ### [back office executive emaar](https://jobs.opennash.com/companies/richemont/jobs/225dce39ab417b9507c0/) Richemont ### [back office executive istinye](https://jobs.opennash.com/companies/richemont/jobs/45adb28aa6e5b9c4c729/) Richemont ### [Structured Power Back Office Analyst](https://jobs.opennash.com/companies/totalenergies/jobs/98da5732e07bade602d3/) TotalEnergies OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)