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Retained official job evidence · Meituan 

# 2027秋招-客服产品运营

北京市
Not specified
OtherEmployer pay not stated in retained evidence

This evidence page preserves the observable public role details used by OpenNash Hiring Intelligence. Confirm availability and apply through the employer’s official page.
[View and apply on the official careers site →](https://zhaopin.meituan.com/web/position/detail?highlightType=social&jobUnionId=4692036520)

## Description

1. System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.Improve system efficiency by deploying AI capabilities.​2. Requirement Management: Collect and analyze system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.​3. Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience.​4. Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed. 1. Product and System Understanding​​Familiar with common customer service, operations, and project management tools (e.g., Zendesk, Salesforce, Jira, Feishu, WeCom, ServiceNow, etc.)​​Able to understand tool logic, core functions, configuration methods, and permission management mechanisms​​Knowledge and understanding of AI concepts and applications​​2. Data Analysis​​Proficient in SQL, and data visualization tools (e.g., Looker Studio, Power BI)​​Capable of interpreting event tracking data, logs, and reports to analyze tool performance and suggest improvements​​3. Process Design and Optimization​​Skilled in mapping and analyzing business processes, and proposing tool-based improvements​​Familiar with automation thinking and process engines (e.g., N8N, Zapier, Alibaba Cloud RPA, etc.)​​4. Cross-functional Communication and Project Management​​Strong ability to communicate with product managers, engineers, customer service teams, and business stakeholders​​Knowledge of basic project management (e.g., timeline planning, backlog management, milestone tracking)​​5. Tool Training and Adoption​​Experience in promoting and training users on new tools​​Capable of creating training materials, SOPs, and FAQs​​6. User Experience and Feedback Loop​​Skilled at collecting frontline user feedback and turning pain points into actionable solutions​​Familiar with basic user research or survey design​​7. System Configuration and Permission Management​​Hands-on experience with tool configuration, such as setting up IVR flows, ticket routing rules, or custom fields​​Understands user account systems and access control mechanisms At Keeta, you'll be part of Meituan's ambitious global expansion journey, witnessing the industry's influence extend from China to the world. You'll gain hands-on experience in navigating global markets and broaden your international perspective.

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