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Meituan · 迪拜

# Service Delivery Manager

迪拜 Manager or lead 

Listed on Meituan ’s official careers site. Listed as of November 9, 2026. Check that it is still open and apply there.
[Apply on Meituan ’s careers site →](https://zhaopin.meituan.com/web/position/detail?highlightType=social&jobUnionId=4893328187)

[OpenNash Jobs](https://jobs.opennash.com/) / [Meituan ](https://jobs.opennash.com/companies/meituan/) / Service Delivery Manager

## Job description
- Lead and manage a team of 2 service delivery specialists and multiple BPOs to ensure high-quality support for customers, merchants, and riders in Dubai.
- Oversee end-to-end service delivery operations, including special cases, issue resolution, escalation management, and performance tracking.
- Collaborate with cross-functional teams to improve service efficiency and customer satisfaction metrics.
- Develop and implement best practices for service operations, ensuring compliance with company standards and local regulations.
- Monitor service KPIs and provide regular reports to senior management on team performance and improvement opportunities.
- Bachelor’s degree in Business Administration, Operations, or a related field.
- Minimum of 3 years of experience in service delivery, customer support, or operations management.
- Proven experience leading small teams with strong coaching and mentoring skills.
- Excellent communication and problem-solving abilities in a fast-paced environment.
- Fluent in English; Arabic is required.
- Opportunity to work in a dynamic, international environment based in Dubai.
- Play a key role in shaping service delivery strategies for a growing customer base.
- Competitive compensation package with performance-based incentives.
- Supportive leadership culture with opportunities for career advancement.
- Exposure to diverse markets and collaboration with global teams.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Nov 9, 2026
- Last checked: Nov 9, 2026
- Listed for: Under a day
- Location: 迪拜[Apply on Meituan ’s careers site →](https://zhaopin.meituan.com/web/position/detail?highlightType=social&jobUnionId=4893328187)

## Hiring at Meituan 
- Open jobs: 3,340
- New in the last 7 days: 221
- Tracked since: Oct 19, 2026

[All Meituan jobs](https://jobs.opennash.com/companies/meituan/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Meituan 

### [【国际化业务】大客户合作岗/Key Account Specialist](https://jobs.opennash.com/companies/meituan/jobs/9a42e0af151bfcaf5e18/)

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### [【国际化业务】商业分析师（BA/DS）/Business Analyst](https://jobs.opennash.com/companies/meituan/jobs/d1751505f1c1d3d9d0ab/)

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### [TA Intern (B Team)](https://jobs.opennash.com/companies/meituan/jobs/9edf700a841cae5f9231/)

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### [WMS产品经理](https://jobs.opennash.com/companies/meituan/jobs/15e3e09d5b7839a04bd3/)

北京市

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