[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Meituan jobs](https://jobs.opennash.com/companies/meituan/) · [Search jobs](/search/) Meituan · 开罗 # Quality Assurance Specialist 开罗 Manufacturing & Production Listed on Meituan ’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on Meituan ’s careers site →](https://zhaopin.meituan.com/web/position/detail?highlightType=social&jobUnionId=4627118509) [OpenNash Jobs](https://jobs.opennash.com/) / [Meituan ](https://jobs.opennash.com/companies/meituan/) / Quality Assurance Specialist ## Job description - Lead the systematic monitoring and evaluation of agent interactions across email, chat, and voice channels, ensuring adherence to established quality standards, process requirements, and performance KPIs. - Oversee the end-to-end governance of quality metrics, including accuracy, fatal error rates, compliance scores, CSAT/DSAT drivers, and adoption performance. - Identify failures and potential risks; recommend and drive preventive and corrective actions with internal teams and vendor partners through structured governance routines. - Conduct detailed root-cause analyses on quality gaps, DSAT trends, and complaints to drive sustainable improvements in customer experience. - Manage and oversee the quality performance of all BPO/vendor partners to ensure consistent delivery aligned with CX, operational, and compliance standards. - Lead vendor performance reviews, quality-focused WBRs, calibration alignment, and post-audit accuracy assessments to ensure accountability and continuous improvement. - Drive vendor improvement initiatives focused on reducing errors, improving efficiency, enhancing compliance, and optimizing cost-to-serve. - Guide vendors in implementing action plans, ensuring adherence to governance structures, timelines, and performance expectations. - Lead internal and external calibrations, including DSAT-specific calibration sessions, ensuring aligned scoring, consistent interpretation of criteria, and evaluation accuracy. - Provide structured, objective feedback to agents and vendor teams, highlighting strengths, gaps, and developmental priorities. - Work closely with operations to support coaching strategies, floor readiness, and performance uplift initiatives. - Identify performance patterns and quality trends, proposing systemic improvements and process optimization opportunities. - Develop and present comprehensive reports on quality metrics, fatal error rates, DSAT insights, and agent/vendor performance trends. - Deliver actionable, data-driven recommendations to leadership and cross-functional stakeholders. - Track and document the progress of quality initiatives, ensuring timely execution and measurable impact. - Act as a subject matter expert on QA standards and customer experience best practices. Complete monthly login hours for handling live customer interactions -A minimum of 5 years of solid experience in Quality Assurance, ideally acquired in a team leader or supervisory capacity within a contact center or BPO setting, preferably within the food delivery or food services industry. - Demonstrated exposure to vendor quality performance and broader, higher-level quality oversight -Fluency in Arabic and English. - Strong understanding of QA methodologies, evaluation frameworks, and customer experience quality standards. - Prior experience evaluating email, chat, and voice interactions; ability to develop and enhance scorecards based on business needs. - Strong analytical capabilities with demonstrated experience in conducting root-cause analysis, preparing and delivering clear presentations, identifying systemic improvement opportunities, and generating comprehensive reporting. - Strong communication, stakeholder management, and vendor engagement skills. - Willingness to move as per client sites across EG. - Ability to work independently, prioritize effectively, and operate within a fast-paced, performance-driven environment. Ability to move to vendor sites as per business needs Accelerated professional growth, Continuous learning culture, Purpose-Driven impact ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: Under a day - Location: 开罗[Apply on Meituan ’s careers site →](https://zhaopin.meituan.com/web/position/detail?highlightType=social&jobUnionId=4627118509) ## More jobs at Meituan ### [Quality Assurance BP for Brazil](https://jobs.opennash.com/companies/meituan/jobs/243f19164059d4485ef9/) 北京市 +4 more ### [Quality Engineering](https://jobs.opennash.com/companies/meituan/jobs/5dc13f001eb1e6a12119/) 科威特城 ### [2027秋招-Account Management Associate](https://jobs.opennash.com/companies/meituan/jobs/d02c5b64f2d857b4d09b/) 迪拜 ### [2027秋招-客服产品运营](https://jobs.opennash.com/companies/meituan/jobs/f978e7cc03c79468cf40/) 北京市 ### [2027秋招-客服工具运营](https://jobs.opennash.com/companies/meituan/jobs/6aadb21477d2532eed03/) 北京市 ## Similar jobs at other companies ### [Quality Assurance Engineer (Product Quality & Reliability)](https://jobs.opennash.com/companies/sandisk/jobs/ce6cbcc71adf5ff4f939/) Sandisk ### [Quality Assurance Manager](https://jobs.opennash.com/companies/grasim-industries/jobs/0f74116a9038d40e367d/) Grasim Industries · Maharashtra ### [Spécialiste de l'assurance qualité/Quality Assurance Specialist](https://jobs.opennash.com/companies/safran/jobs/687575b0ce1ea471f5ec/) Safran ### [Quality Assurance Engineer](https://jobs.opennash.com/companies/lockheed-martin/jobs/fd88db2239e21fd43d75/) Lockheed Martin · Ampthill, GBR ### [Specialist, Quality Assurance](https://jobs.opennash.com/companies/cardinal-health/jobs/0c035ffd705faa25bfd3/) Cardinal Health · Mississauga, ON OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)