[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Medtronic jobs](https://jobs.opennash.com/companies/medtronic/) · [Search jobs](/search/) Medtronic · Vienna, Austria # Principal Customer Success Specialist-DACH Vienna, Austria Senior individual contributor Customer Support Listed on Medtronic’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on Medtronic’s careers site →](https://medtronic.wd1.myworkdayjobs.com/MedtronicCareers/job/Vienna-Vienna-Austria/Principal-Implementation-Specialist--Digital-Technologies----DACH_R70179-1) [OpenNash Jobs](https://jobs.opennash.com/) / [Medtronic](https://jobs.opennash.com/companies/medtronic/) / Principal Customer Success Specialist-DACH ## Job description Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Digital Technologies Business Unit (DTBU) is implementing cutting-edge AI technology, computer vision, and augmented reality in the operating room (OR) to augment surgical coaching, and eventually, performance. Our goal is to deliver safer surgery around the world. Our Touch SurgeryTM Video solution is an innovative video management and data analytics platform for hospitals that includes the DS1 Computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. As a Principal Customer Success Specialist-DACH,​ you will take on a pivotal role in advancing our implementation projects. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go-live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. ### For Austria yearly targeted salary starting from €90.000 with the willingness to market-based overpayment depending on professional qualification and experience. Responsibilities may include the following and other duties may be assigned: Project manage multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems, ensuring projects are executed on-time and within budget. Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering. Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development. Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room. Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration. Partner with the sales team and project manage and support pre-sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic’s expert teams when required. Monitor account health post Go-live and create and execute action plans to increase adoption and prevent account risk. ### Required Knowledge and Experience Bachelor’s degree required. Previous minimum experience of 4 years working in hospital Operating. Rooms/Procedural rooms from either a clinical, technology, consultancy or medical device perspective. Strong project management skills and experience with project management tools are prioritized. Experience with driving the adoption of digital technologies. Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe. Ability to communicate and influence effectively across multiple internal teams and customer departments. Fluency in German and English is required. Ability to travel 25–75% of the time, as needed, to customer sites across Germany, Switzerland, and Austria. Experience with Healthcare IT is preferred, including network configuration and live streaming technologies. Some technical proficiency is required to understand our products and conduct the required testing with integrated surgical video systems. Physical ### Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. ### Please keep the following in mind Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Austria: 80,640.00 EUR - 120,960.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days - Location: Vienna, Austria[Apply on Medtronic’s careers site →](https://medtronic.wd1.myworkdayjobs.com/MedtronicCareers/job/Vienna-Vienna-Austria/Principal-Implementation-Specialist--Digital-Technologies----DACH_R70179-1) ## More jobs at Medtronic ### [Senior Therapy Sales Specialist (m/f/d) – Wien und Niederösterreich](https://jobs.opennash.com/companies/medtronic/jobs/b581260f67ecb012307a/) Vienna, Austria ### [Associate Customer Service Specialist with European Languages](https://jobs.opennash.com/companies/medtronic/jobs/1846a43e9ea5e7138cae/) Warsaw, Mazowieckie, Poland ### [Associate Customer Service Specialist with French](https://jobs.opennash.com/companies/medtronic/jobs/0133dcbb5861fb3bbb42/) Warsaw, Mazowieckie, Poland ### [Associate Customer Service Specialist with Spanish](https://jobs.opennash.com/companies/medtronic/jobs/a5641a895fcd1249c0d2/) Warsaw, Mazowieckie, Poland ### [Customer Service Rep II](https://jobs.opennash.com/companies/medtronic/jobs/eb676e989c50ffaf0fdd/) ## Similar jobs at other companies ### [Principal Customer Success Account Manager](https://jobs.opennash.com/companies/microsoft/jobs/a68e2e4856dae1c151c9/) Microsoft · Singapore ### [Copilot - Principal Customer Success Account Manager](https://jobs.opennash.com/companies/microsoft/jobs/ddc42206aa73ba248294/) Microsoft · Singapore ### [Principal BPO Solution Architect (f/m/d) DACH](https://jobs.opennash.com/companies/ntt/jobs/31ba694386f059e45a12/) NTT · Frankfurt, HE, DE, Germany ### [Commercial Customer Success Manager (Key Accounts) - DACH](https://jobs.opennash.com/companies/datadog/jobs/caae02841458f322e6c5/) Datadog · Dublin ### [Commercial Customer Success Manager (DACH; German-Speaking)](https://jobs.opennash.com/companies/datadog/jobs/5730aca4f0ea49cabf9b/) Datadog · Amsterdam, Dublin OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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