[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Mastercard · Pune, India

# Senior Technical Program Manager

Pune, India Manager or lead 

Listed on Mastercard’s official careers site. Posted October 20, 2026. Check that it is still open and apply there.
[Apply on Mastercard’s careers site →](https://mastercard.wd1.myworkdayjobs.com/CorporateCareers/job/Pune-India/Senior-Technical-Program-Manager_R-291145-1)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mastercard](https://jobs.opennash.com/companies/mastercard/) / Senior Technical Program Manager

## Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Senior Technical Program Manager

### Overview
- This role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray.
- Role
- Serve as the primary contact for Jira Cloud support, handling Remedy tickets, onboarding queries, and user escalations.
- Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning.
- Conduct demos and office hours to guide users through Jira workflows and integrations.
- Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between

### Jira and Rally/Aha
- Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements.
- Coordinate with vendors to resolve plugin issues, validate architecture diagrams, and ensure compliance with Mastercard’s security standards.
- Monitor and clean up orphaned work items, duplicate epics, and initiatives across programs using Domo reports and Confluence documentation.
- Maintain Confluence pages for support instructions, banner updates, and workaround documentation.
- All about You/Experience
- 5+ years in technical program management, preferably in enterprise software or Agile environments.
- Deep understanding of Jira Cloud, Aha!, Rally, and Atlassian ecosystem.
- Experience with enterprise migration programs, CRQ processes, and dependency tracking.
- Strong analytical skills with proficiency in Domo, EazyBI, and Confluence.
- Excellent communication and stakeholder management across global teams.
- Familiarity with CAB processes, onboarding calendars, and OKR tracking.
- Engages with vendor contacts and internal stakeholders for escalations and enhancements.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

## At a glance
- Posted by the employer: Oct 20, 2026
- First seen by OpenNash: Oct 25, 2026
- Last checked: Nov 1, 2026
- Listed for: 12 days
- Location: Pune, India[Apply on Mastercard’s careers site →](https://mastercard.wd1.myworkdayjobs.com/CorporateCareers/job/Pune-India/Senior-Technical-Program-Manager_R-291145-1)

## Hiring at Mastercard
- Open jobs: 1,014
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Mastercard jobs](https://jobs.opennash.com/companies/mastercard/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Mastercard

### [AI Principal Architect](https://jobs.opennash.com/companies/mastercard/jobs/e8648f221602168f973c/)

Pune, India

### [Associate Specialist, Implementation](https://jobs.opennash.com/companies/mastercard/jobs/e05c5894641561fd6bfe/)

Pune, India

### [Lead Technical Program Manager](https://jobs.opennash.com/companies/mastercard/jobs/1c9e77d010cec40ee741/)

Pune, India

### [Lead Technology Risk Analyst](https://jobs.opennash.com/companies/mastercard/jobs/3362529fd59548d47c69/)

Pune, India

### [Manager, Product Development](https://jobs.opennash.com/companies/mastercard/jobs/1e0df2c52189facb8944/)

Pune, India

## Similar jobs at other companies

### [Lead Technical Program Manager - GT COO Strategic Program Execution](https://jobs.opennash.com/companies/jpmorganchase/jobs/0076d3ff79418a48a712/)

JPMorganChase · LONDON, United Kingdom

### [Technical Program Manager](https://jobs.opennash.com/companies/sandisk/jobs/7f8032ba9a821d0f3994/)

Sandisk 

### [Lead Technical Program Manager](https://jobs.opennash.com/companies/jpmorganchase/jobs/7218ff8c29e1b1898e42/)

JPMorganChase · LONDON, United Kingdom

### [Staff Technical Program Manager](https://jobs.opennash.com/companies/sandisk/jobs/74f260b22a66cd00a6b8/)

Sandisk 

### [Technical Program Manager](https://jobs.opennash.com/companies/ecolab/jobs/752e22242d3aeffb6089/)

Ecolab · Calgary, Alberta, Canada

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.