[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Mastercard · Dublin, Ireland # Director - Operations and Resiliency Lead Dublin, Ireland Full-time Director Executive & Management Listed on Mastercard’s official careers site. Posted October 29, 2026. Check that it is still open and apply there. [Apply on Mastercard’s careers site →](https://mastercard.wd1.myworkdayjobs.com/CorporateCareers/job/Dublin-Ireland-Two-South-County/Director---Operations-and-Resiliency-Lead_R-293363) [OpenNash Jobs](https://jobs.opennash.com/) / [Mastercard](https://jobs.opennash.com/companies/mastercard/) / Director - Operations and Resiliency Lead ## Job description Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director - Operations and Resiliency Lead Director - Operations & Resiliency Lead About the Role The Cross Border Services Engineering team is seeking a Director, Operations & Resiliency Lead to transform platform stability, operational resiliency, and risk management across our global technology landscape. This role will provide centralized leadership and accountability for operational governance, incident management, change control, risk and controls oversight, security remediation, and third-party risk management. The successful candidate will drive a proactive, risk-based approach to operational excellence, ensuring that resiliency, reliability, and strong controls are embedded across engineering and operational processes while accelerating continuous improvement through automation and standardization. ### Key Responsibilities Define and execute the operational resiliency strategy, identifying systemic risks, control gaps, and opportunities to improve platform stability. Establish and maintain a centralized governance model for incidents, ensuring effective tracking, prioritization, and closure of remediation actions. Own enterprise-wide change management governance, driving disciplined risk assessment, approval, and execution of production changes. Lead operational risk and controls programs, including oversight of vulnerabilities, audit findings, compliance commitments, and remediation activities. Manage third-party operational risk across critical vendors and service providers. Lead SRE and operational governance functions to improve availability, reliability, recovery readiness, and operational discipline. Drive automation, standardization, and process improvements to enhance operational efficiency and reduce risk. Develop and provide executive reporting on operational health, resiliency metrics, risk exposure, control effectiveness, and remediation progress. ### Qualifications 10+ years of experience in technology operations, site reliability engineering, operational risk, controls, governance, or related leadership roles. Proven experience leading resiliency, incident management, change governance, and risk management programs at scale. Strong understanding of operational risk frameworks, controls, security governance, and production operations. Ability to influence and drive alignment across engineering, product, operations, and business stakeholders. Strong executive communication, leadership, and stakeholder management skills. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. ## At a glance - Posted by the employer: Oct 29, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 3 days - Location: Dublin, Ireland - Employment type: Full-time[Apply on Mastercard’s careers site →](https://mastercard.wd1.myworkdayjobs.com/CorporateCareers/job/Dublin-Ireland-Two-South-County/Director---Operations-and-Resiliency-Lead_R-293363) ## Hiring at Mastercard - Open jobs: 1,014 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Mastercard jobs](https://jobs.opennash.com/companies/mastercard/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Mastercard ### [Director, PMO](https://jobs.opennash.com/companies/mastercard/jobs/0397d47d283dcd5de234/) Dublin, Ireland ### [Analyst, Risk Management](https://jobs.opennash.com/companies/mastercard/jobs/ebe67ac85de4db09fe5f/) Pune, India ### [Analyst, Travel & Entertainment Account Management](https://jobs.opennash.com/companies/mastercard/jobs/d03aab47f32d884e4a55/) Purchase, New York +1 more ### [Associate Analyst, Account Management](https://jobs.opennash.com/companies/mastercard/jobs/6c1eb54b4482d4f21b9c/) Riyadh, Saudi Arabia ### [Director - Network Management](https://jobs.opennash.com/companies/mastercard/jobs/12af9a2d1821cacab8c2/) Karachi, Pakistan ## Similar jobs at other companies ### [Upstream Resiliency Leader](https://jobs.opennash.com/companies/sandisk/jobs/d228ad0f3cb2576ddb57/) Sandisk ### [Enterprise Infrastructure Resiliency Engineer](https://jobs.opennash.com/companies/couche-tard/jobs/12efa1a944b8c5e860a0/) Couche Tard · Nonstore WARNERCROS TEMPE AZ ### [Resiliency Data Products - Data Engineer Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/9014ce336f0dd9ce5d4c/) JPMorganChase · LONDON, United Kingdom ### [Technology Support Lead - Business Resiliency Incident & Crisis Management](https://jobs.opennash.com/companies/jpmorganchase/jobs/22d3cb9d28b98cef2634/) JPMorganChase · Hyderabad, Telangana, India ### [Director, Data Center Operations](https://jobs.opennash.com/companies/equinix/jobs/62f7e70e6053f5c67f6a/) Equinix · Singapore OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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