[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mastercard jobs](https://jobs.opennash.com/companies/mastercard/) · [Search jobs](/search/) Mastercard · Kuala Lumpur, Malaysia # Customer Technical Services Analyst II Kuala Lumpur, Malaysia Listed on Mastercard’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Mastercard’s careers site →](https://mastercard.wd1.myworkdayjobs.com/CorporateCareers/job/Kuala-Lumpur-Malaysia/Customer-Technical-Services-Analyst-II_R-281995) [OpenNash Jobs](https://jobs.opennash.com/) / [Mastercard](https://jobs.opennash.com/companies/mastercard/) / Customer Technical Services Analyst II ## Job description Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Customer Technical Services Analyst II Overview - Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard - Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products - Builds long-term customer relationships and ensures timely response and resolution of issues ### Responsibilities - Enhances customer experience by providing high level technical customer service and support according to established policies and procedures - Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed - Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind - Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies - Assumes responsibility for small-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline - Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge - Gains exposure to Mastercard products/services within a particular discipline or product line - May provide guidance to less experienced team members Experiences - Experience troubleshooting and responding to routine customer inquiries with high quality resolutions - Experience assisting on process improvement initiatives according to standard procedures - Experience delivering technical resolutions in a timely manner - Proficiency in Mandarin is essential both written and spoken to manage key clients across Asia Pacific which includes Greater China Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Kuala Lumpur, Malaysia[Apply on Mastercard’s careers site →](https://mastercard.wd1.myworkdayjobs.com/CorporateCareers/job/Kuala-Lumpur-Malaysia/Customer-Technical-Services-Analyst-II_R-281995) ## More jobs at Mastercard ### [Senior Specialist, Implementation](https://jobs.opennash.com/companies/mastercard/jobs/6cffad6cc5af0176311e/) Kuala Lumpur, Malaysia ### [Solution Architect / Technical Program Manager](https://jobs.opennash.com/companies/mastercard/jobs/977f681bec4c227d54e6/) Kuala Lumpur, Malaysia ### [Associate Director - Marketing](https://jobs.opennash.com/companies/mastercard/jobs/b3a263fd997e1f8f98e6/) Kuala Lumpur, Malaysia ### [Director, Product Management](https://jobs.opennash.com/companies/mastercard/jobs/9a1cc8ca0c11a2a73ad3/) Kuala Lumpur, Malaysia ### [Manager, Cross Border Destination Marketing, Southeast Asia](https://jobs.opennash.com/companies/mastercard/jobs/9a5a094a573f89505e6c/) Kuala Lumpur, Malaysia ## Similar jobs at other companies ### [Associate Customer Experience Technical Services Systems Integration Specialist](https://jobs.opennash.com/companies/ntt/jobs/2193cdbaaae110df1db5/) NTT · Singapore, South East ### [Technical Customer Success Manager - Account Management Services](https://jobs.opennash.com/companies/dell-technologies/jobs/860adb4ca5c1c37982b2/) Dell Technologies · Osaka, Japan ### [Technical Field Services Assistant Engineer](https://jobs.opennash.com/companies/siemens/jobs/a8c644da94f27d855023/) Siemens ### [Line Head - Quality & Technical Services](https://jobs.opennash.com/companies/grasim-industries/jobs/9a67b72d4be78d509ea6/) Grasim Industries · Maharashtra ### [Manager, Customer Services - Asset Management Services (AMS)](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/9a9cf047e289192abafa/) Thermo Fisher Scientific · Budapest, Hungary OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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