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Mashreq Bank · Bengaluru, Karnataka, India

# Collections Officer.Retail Collections Credit Cards-MGS.Credit Management Group

Bengaluru, Karnataka, India On-site Finance & Accounting 

Listed on Mashreq Bank’s official careers site. Posted September 23, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6821)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Collections Officer.Retail Collections Credit Cards-MGS.Credit Management Group

## Job description

### JOB PURPOSE

Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc). KEY RESULT AREAS
- Work a queue of delinquent accounts
- The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
- Work is done on an automated collection system- Finn1 which is a web based system.
- Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
- Follow up promises to ensure payments are received
- Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
- Develop an assertive approach to resolve customer queries
- Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
- Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
- To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
- Route difficult/complex cases to the Team Leader.
- Achieve the performance targets that has been communicated by the TL
- Work on reports and debits account as and when required. KNOWLEDGE, SKILLS AND EXPERIENCE
- Minimum Graduate
- Product Knowledge
- Banksys, Osoolsys, Select
- PC Literate
- Excellent verbal and written communication skills
- Assertiveness

## At a glance
- Posted by the employer: Sep 23, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 27 days
- Location: Bengaluru, Karnataka, India
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6821)

## More jobs at Mashreq Bank

### [Assistant Manager- Credit Evaluator](https://jobs.opennash.com/companies/mashreq-bank/jobs/d57ff8e33470713c2945/)

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### [Assistant Manager- Credit Policy](https://jobs.opennash.com/companies/mashreq-bank/jobs/22604dd85902d1072340/)

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### [Assistant Vice President- Credit Policy](https://jobs.opennash.com/companies/mashreq-bank/jobs/2674de57cd73f5d74e45/)

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### [Assistant Vice President- Retail Credit Initiation & Compliance](https://jobs.opennash.com/companies/mashreq-bank/jobs/79e370ad79afd9813ab5/)

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### [Senior Associate- Credit Evaluator](https://jobs.opennash.com/companies/mashreq-bank/jobs/2fe3f18eabcd9faf2c79/)

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