[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mashreq Bank jobs](https://jobs.opennash.com/companies/mashreq-bank/) · [Search jobs](/search/) Mashreq Bank · United Arab Emirates # Assistant Relationship Manager - Private Banking Head & Central Team United Arab Emirates On-site Manager or lead Finance & Accounting Listed on Mashreq Bank’s official careers site. Posted September 28, 2026. Check that it is still open and apply there. [Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6852) [OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Assistant Relationship Manager - Private Banking Head & Central Team ## Job description Relationship Management Support Handle low value clients for relationship management and act as a backup RM Support RMs to free up their time & be the first face to the customer for inquires & all service-related activities via any channel. Assist the RMs to conduct proper KYC in order to fulfil the compliance requirement on KYC; ensure client documentation are updated on a timely basis. Support RMs in regular liaison with group compliance for discussions pertaining to any escalations; customer onboarding, items pertaining to AML/ KYC/DTRs/RFIs etc. Work on projects as required to enhance overall client experience and Partners/EAM experience, include. data availability to Partners/EAMs, maintaining proper data in systems Customer Service Responsible for servicing all banking needs (such as account opening/ account maintenance/ complaints handling/call backs /dormant/ cheque book / investment/insurance etc.) Generate account statements, Investment portfolios to assist customers on analysis of health of their portfolios. Ensure timely & accurate pre-processing checks for all customer requests & ensuring all transactions have been accurately executed & update of the daily trackers within the unit by adhering to the unit’s SOPs, meeting service standards & turnaround time’s outlined in SLA. Risk management and Governance Ensure error free checking to avoid any financial losses to the bank Actively participate and contribute to reduce rejects & referrals on all transactions by accurately performing the preprocessing checks as laid out in the SOPs. Ensure adherence to the KYC checklists & ensure no pending KYCs at your end. Administration & Reporting Ensure all exception reports / outstanding expired client documents are regularized within the approved deadlines. Ensure the inhouse daily trackers at a unit level are updated daily and accurate. Provide regular feedback to LM on improving current processes / service-related issues Ensure effective handling of customer complaints/inquiries. Drive CRM and Face App usage & ensure all customer interactions (complaints, service request excluding EDMS, inquiries, campaign calling etc.) are accurately recorded in CRM. Governance and Audit Liaising with operations for operational issues/ working with RMs/ Governance in rectifying all audit objections and queries. Effective implementation of all audit recommendations and procedures as advised by Senior Management Refer all matters of non-routine nature to appropriate superiors Knowledge, Skills and Experience Shall be a graduate with experience in banking / service industry/pleasant personality Must have good negotiation, decision making and superior interpersonal skills. Good command in spoken English, excellent writing skills & pleasant personality Conversant with local regulations and business environment & very customer oriented Ability to manage difficult situations ## At a glance - Posted by the employer: Sep 28, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 22 days - Location: United Arab Emirates - Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6852) ## More jobs at Mashreq Bank ### [(UAE Nationals Only) -Portfolio & Performance Manager (RBG) -MG Client Coverage - DIC-Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/222ade9acf6d1abf9ea0/) United Arab Emirates ### [(UAE Nationals Only) Client Services Manager- Business Banking - Customer Service & Quality](https://jobs.opennash.com/companies/mashreq-bank/jobs/245efa37fec9918d1b93/) United Arab Emirates ### [(UAE Nationals Only) Counter Services Specialist- Dubai Mall Branch- Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/8935775993f32ac79948/) United Arab Emirates ### [Account Manager, Business Banking - Business Banking](https://jobs.opennash.com/companies/mashreq-bank/jobs/fc6c55683ac3d782052e/) United Arab Emirates ### [Area Sales Manager.Injaz - RBG - Mortgages.Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/d772c2c0433ddadc4972/) United Arab Emirates ## Similar jobs at other companies ### [Relationship Manager (Greater China) - Global Private Banking](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0064b00d362e37bd6467/) HSBC Holdings · Singapore ### [Analyst to AVP, Assistant Relationship Manager, Treasures Private Client, Private Banking](https://jobs.opennash.com/companies/dbs/jobs/45dbdf66c0416197763f/) DBS · One Island East ### [Assistant Vice President / Vice President, Relationship Management (Private Banking)](https://jobs.opennash.com/companies/china-citic-bank/jobs/e1cb295d2e9bbe31bc77/) China Citic Bank ### [AVP, Assistant Relationship Manager, Private Banking](https://jobs.opennash.com/companies/dbs/jobs/3685cc0655c9cb9b1aee/) DBS · The Center OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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