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Mashreq Bank · Egypt

# Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE

Egypt On-site Customer Support 

Listed on Mashreq Bank’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6897)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE

## Job description

### Job Purpose

To deliver exceptional support to internal and external customers via live chat platforms:
- Engage with customers through live chat to understand and resolve their banking needs.
- Deliver prompt and effective support to enhance customer satisfaction and loyalty.
- Troubleshoot and resolve queries efficiently over chat.
- Ensure timely follow-up on unresolved chat issues.
- Migrate the customers to digital channels
- Clarify and explain procedures and products over the telephone.
- Identify sales opportunities during chat interactions to meet financial targets.
- Collaborate with internal teams for seamless support handoffs and feedback loops. Knowledge, Skills and Experience
- University graduate (preferably with some background in finance, banking, or mathematics).
- 1–3 years of experience in customer support or chat support roles.
- Strong customer focus with empathy and patience.
- Computer literacy and quick typing skills are essential.
- Proficiency in English and Urdu/Hindi (verbal and written).
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced chat environment.

## At a glance
- Posted by the employer: Oct 9, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 11 days
- Location: Egypt
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6897)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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