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Mashreq Bank · Egypt

# Collection Officer.Retail Collections Egypt.Credit Management Group

Egypt On-site Finance & Accounting 

Listed on Mashreq Bank’s official careers site. Posted September 11, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6169)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Collection Officer.Retail Collections Egypt.Credit Management Group

## Job description

Target Achievement & Strategy Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans.

Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.

Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams.

## At a glance
- Posted by the employer: Sep 11, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 39 days
- Location: Egypt
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6169)

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### [Assistant Manager, Collections.Retail Collections Egypt.Credit Management Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/0cf7fd436fc7d2c9a214/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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