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Mashreq Bank · Bengaluru, Karnataka, India

# Customer Support Officer.Client Experience and Conduct Group-Customer Service

Bengaluru, Karnataka, India On-site Customer Support 

Listed on Mashreq Bank’s official careers site. Posted June 2, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5754)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Customer Support Officer.Client Experience and Conduct Group-Customer Service

## Job description

### Job Purpose

To delight internal and external customers over the phone ( inbound & outbound -call back)
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone.
- End-to-end follow-up of customer issues
- Migrate the customers to digital channels
- Convert sales opportunities to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- Key Result Areas
- Achieve the required KPI set in term of Adherence CRD AHT Quality score post call survey NPS Key Result Areas (Continued)
- Operates in a Call Centre environment where the interface with customers is over the telephone.
- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
- Mostly related to explaining procedures or providing information regarding retail banking products.
- Also involves root cause analysis and reversals of charges and fees when necessary. Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued) University Graduate (preferably with some finance / banking or maths component).
- 1 – 3 years experience
- Very customer-focused
- Computer literate is a must
- Excellent communication skills in English & Urdu/Hindi
- Strong listening & Strong interpersonal skill

## At a glance
- Posted by the employer: Jun 2, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 140 days
- Location: Bengaluru, Karnataka, India
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5754)

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