[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Mashreq Bank · Egypt

# Assistant Team Leader (DBC).Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP

Egypt On-site Administrative 

Listed on Mashreq Bank’s official careers site. Posted November 2, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5040)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Assistant Team Leader (DBC).Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP

## Job description
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Monitor and improve the process of telephone handling and call handling processes
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or higher management Resolving customer complaints Analyzing and improving call center metrics and customer feedback Planning, organizing, and directing call center operations Developing and implementing call center policies and procedures Ensuring that customer service goals are met
- Manage authorization department effectively in order to meet customer satisfactions Manage Chatbot platform effectively and ensure that all technical parts and agents’ performance via Chatbot are met.

## At a glance
- Posted by the employer: Nov 2, 2026
- First seen by OpenNash: Nov 3, 2026
- Last checked: Nov 10, 2026
- Listed for: 8 days
- Location: Egypt
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5040)

## Hiring at Mashreq Bank
- Open jobs: 579
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 13, 2026

[All Mashreq Bank jobs](https://jobs.opennash.com/companies/mashreq-bank/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Mashreq Bank

### [Authorization Officer.Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP](https://jobs.opennash.com/companies/mashreq-bank/jobs/409bac959432dbd39055/)

Egypt

### [Charge Back Officer](https://jobs.opennash.com/companies/mashreq-bank/jobs/6733e2cc13050c6e5d59/)

Egypt

### [General Services Administration Senior Officer.Egypt-CRE & Administration.Corporate Affairs](https://jobs.opennash.com/companies/mashreq-bank/jobs/0395eb5a75a9681341d1/)

Egypt

### [Mail and Card Delivery Assistant Manager.](https://jobs.opennash.com/companies/mashreq-bank/jobs/ce9feb0a45fd9bff0f71/)

Egypt

### [Officer (Cash Pool)](https://jobs.opennash.com/companies/mashreq-bank/jobs/0606f6586b57aada24ea/)

Egypt

## Similar jobs at other companies

### [DBC Operator](https://jobs.opennash.com/companies/ge-vernova/jobs/1071848d2fbc606e898c/)

GE Vernova · Tianjin

### [Director Product and Client Support - DBC Finance](https://jobs.opennash.com/companies/ssc-technologies/jobs/f2ee2f57b66f8b92a8be/)

SS&C Technologies 

### [Executive Assistant](https://jobs.opennash.com/companies/jpmorganchase/jobs/6ddf63b16a6f4b6afc32/)

JPMorganChase · Paris, France

### [Business Assistant](https://jobs.opennash.com/companies/jpmorganchase/jobs/5aa7a9ff62de9507c425/)

JPMorganChase · Riyadh, Saudi Arabia

[Administrative jobs](/functions/administrative/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.