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Mashreq Bank · United Arab Emirates

# Vice President, Service Desk.TECH - TOPS - End - User Services.MIT

United Arab Emirates On-site Full-time Executive Executive & Management 

Listed on Mashreq Bank’s official careers site. Posted October 2, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6658)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Vice President, Service Desk.TECH - TOPS - End - User Services.MIT

## Job description

Lead and transform the Service Desk and User Profile Administration (UPA) functions, providing end-to-end accountability for colleague technology support, digital workplace services, user access management, and access governance across the Bank. Drive service excellence, automation, operational resilience, and regulatory compliance while enhancing employee experience through modern support models, AI-driven capabilities, and secure access management practices.

Provide strategic leadership across Service Desk, End User Computing, Collaboration Platforms, Executive Support, and User Access Administration, ensuring efficient service delivery, strong governance, audit readiness, and continuous improvement aligned to the Bank's digital transformation and operational excellence objectives.

## At a glance
- Posted by the employer: Oct 2, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 13, 2026
- Listed for: 11 days
- Location: United Arab Emirates
- Work arrangement: On-site
- Employment type: Full-time[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6658)

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