[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mashreq Bank jobs](https://jobs.opennash.com/companies/mashreq-bank/) · [Search jobs](/search/) Mashreq Bank · Karnataka, India # Assistant Manager-Social Care.Client Experience and Conduct-Customer Service Karnataka, India On-site Manager or lead Customer Support Listed on Mashreq Bank’s official careers site. Posted October 19, 2026. Check that it is still open and apply there. [Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6440) [OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Assistant Manager-Social Care.Client Experience and Conduct-Customer Service ## Job description As the Assistant Manager-Social Care, you will play a crucial role in enhancing the customer experience and maintaining a positive online presence for Mashreq. Your expertise in social care and ORM will be instrumental in driving customer satisfaction and brand reputation. You will lead a diverse team, collaborating with cross-functional partners to deliver an exceptional customer journey. ## Responsibilities Lead and manage a team of social care professionals, providing guidance and support to ensure high-quality customer interactions. Monitor and analyze social media platforms and online forums to identify customer feedback, trends, and potential issues. Develop and implement strategies to enhance customer satisfaction and resolve customer queries and complaints effectively. Collaborate with cross-functional teams, including marketing, operations, and product development, to align social care efforts with overall business goals. Ensure compliance with regulatory requirements and maintain a positive online reputation for the bank. Conduct regular performance evaluations and provide feedback to team members, fostering a culture of continuous improvement. Stay updated with industry trends and best practices in social care and ORM, and implement innovative solutions to enhance customer experience. Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams. Oversee the development and execution of social care training programs to enhance the skills and knowledge of the team. ## Qualifications Minimum of a Bachelor's degree in a relevant field, such as Business Administration, Marketing, or Communications. A minimum of 4 years of experience in social care, with a proven track record in a reputed bank or financial institution. Demonstrated expertise in online reputation management and social media monitoring tools. Strong leadership and team management skills, with the ability to motivate and inspire a diverse team. Excellent communication and interpersonal skills, with the ability to build and maintain relationships. Analytical mindset with the ability to interpret data and make data-driven decisions. Proficiency in using social media management platforms and analytics tools. Knowledge of banking products and services, and an understanding of the financial industry. Ability to work in a fast-paced, dynamic environment, and manage multiple priorities effectively. Flexibility to adapt to changing business needs and a willingness to learn and grow with the organization. ## At a glance - Posted by the employer: Oct 19, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 1 day - Location: Karnataka, India - Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6440) ## More jobs at Mashreq Bank ### [Senior Officer-Social Care.Client Experience and Conduct-Customer Service](https://jobs.opennash.com/companies/mashreq-bank/jobs/3514163cfa312529db7e/) Karnataka, India ### [(UAE Nationals Only) Client Services Manager -MG Client Coverage](https://jobs.opennash.com/companies/mashreq-bank/jobs/6b4c98198ad7618b3234/) United Arab Emirates ### [(UAE Nationals Only) Customer Service Manager-CXC - CSU- Client Experience and Conduct Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/5d2b84318142b4b3b750/) United Arab Emirates ### [(UAE Nationals Only) Team Leader, DBC.CXC - RBG - DBC- RAK Call Center- Client Experience and Conduct Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/d4ffcf0f84db88e00b8d/) United Arab Emirates ### [Customer Service Manager](https://jobs.opennash.com/companies/mashreq-bank/jobs/c11e217a713eb063e2ca/) Pakistan ## Similar jobs at other companies ### [Assistant Manager, Client Care Service/Assistant Manager, Client Care Service](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/4f5a78519ff0fac0f104/) LVMH Louis Vuitton Moet Hennessy · Chinese Mainland ### [direct to client social platform senior planner](https://jobs.opennash.com/companies/richemont/jobs/a0ee10f9951a130318f2/) Richemont ### [RN/Social Work Patient Care Manager - Full Time Day Shift (32HRs/Week) - Traverse City, MI](https://jobs.opennash.com/companies/munson-healthcare/jobs/ac22b6191df2a9d417d5/) Munson Healthcare ### [Social Work Assistant](https://jobs.opennash.com/companies/universal-health-services/jobs/9f67e07393b4a2d00a08/) Universal Health Services · Cygnet Hospital Bierley ### [Client Care Coordinator - 24/7](https://jobs.opennash.com/companies/deutsche-post/jobs/de5493f5b92cc9dd45ca/) Deutsche Post · Budapest, Hungary OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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