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Mashreq Bank · Pakistan

# Senior Manager - Technology - Service Management.MGN Pak - TECH - Service Management.MIT-MGNPAK

Pakistan Remote Manager or lead Executive & Management 

Listed on Mashreq Bank’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6108)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Senior Manager - Technology - Service Management.MGN Pak - TECH - Service Management.MIT-MGNPAK

## Job description

We are 24 x 7 technology service management operation unit of the Bank. We are focused on Service availability and ensure uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, leading service improvements and driving automation with an aim to provide world class customer and employee experience. We support several business groups and operation units with varied applications usage patterns that are built on multiple technology stacks.

These services/applications are created via traditional, scrum and agile development methodologies, hosted and managed on private, public & hybrid cloud and also on-prem data centers across our operational geographies including UAE, Egypt, UK, USA, HK, India and other international locations. As an Incident manager in Service Management, you will be responsible for managing Incident as per ITIL process in 24X7 roaster.

Take actions to identify opportunities to improve process controls and simplify processes. You will ensure right severity classification of incidents, appropriate comms to technology and business stakeholders and will drive the faster resolution of the incidents, maintaining data quality of documenting events.

## At a glance
- Posted by the employer: Oct 9, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 11 days
- Location: Pakistan
- Work arrangement: Remote[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6108)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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