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Mashreq Bank · Egypt

# Senior Customer Service Officer.

Egypt On-site Senior individual contributor Customer Support 

Listed on Mashreq Bank’s official careers site. Posted June 30, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5622)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Senior Customer Service Officer.

## Job description

### Job Purpose

To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat, email to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the live chat, email or telephone. Convert sales opportunities in order to meet financial targets. Clarify and explain procedures and products over the telephone.

Capture and report customer feedback towards continual product development.

To be back up team leader in absence of TL's on floor Key Result Areas
- Achieve the required KPI set in term of Adherence CRD AHT Quality score post call suveuy NPS Key Result Areas (Continued)
- Operates in a Call Centre environment where the interface with customers is over the telephone.

Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary.
- Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued) University Graduate (preferably with some finance / banking or maths component). 1 – 3 years experience Very customer focused Computer literate
- Excellent communication skills
- Strong listening skills.

## At a glance
- Posted by the employer: Jun 30, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 112 days
- Location: Egypt
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5622)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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