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Mashreq Bank · United Arab Emirates

# Senior Relationship Manager - Mashreq Gold

United Arab Emirates On-site Manager or lead 

Listed on Mashreq Bank’s official careers site. Posted October 7, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6828)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Senior Relationship Manager - Mashreq Gold

## Job description

Senior Relationship Manager Job purpose To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect. Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients. Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.

Ensure clients are aware of all financial services offered by the bank Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.

### Key Result Areas
- Optimize the potential value of the client base through the delivery of MG Products and Services
- Communicate with HNW client and identify their financial needs Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities Acquire New to Bank HNW clients.

Maintain a superior customer service experience for clients including pre empting issues and proactive servicing. Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.

Enhance market profile and awareness Minimize customer attrition Operating Environment, Framework and Boundries, Working Relationships Interact with product managers / line managers to constantly provide feedback on competition and client response to product / services Co-ordinate activities with other departments in order to maximize conversions from referral process
- Ensure client expectations are constantly met

### Problem Solving
- Ability to understand customer’s financial needs on a one on one basis Intricate understanding of products pertaining to HNW customers – both internal and external (competitors) Advanced Market knowledge of various investment vehicles / markets / economics Accurate projection of sales numbers Proactive action on customer feedback and needs Timely escalation of service issues Decision Making Pricing discretion for effective relationship Management
- Strong responsibility for Ethical selling to customers with complete disclosure about products and services Skills / Experience: University Graduate
- Strong selling & financial markets knowledge
- Strong interpersonal skills and cultural sensitivity Relationship Management Networking skills Extrovert/Amiable personality
- Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE Excellent communication and negotiation skills CISI ICIWM Level 3 and CISI UAE Rules & Regulations

## At a glance
- Posted by the employer: Oct 7, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 13 days
- Location: United Arab Emirates
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6828)

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