[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mashreq Bank jobs](https://jobs.opennash.com/companies/mashreq-bank/) · [Search jobs](/search/) Mashreq Bank · United Arab Emirates # (UAE Nationals Only) Customer Service Manager-CXC - CSU- Client Experience and Conduct Group United Arab Emirates On-site Manager or lead Customer Support Listed on Mashreq Bank’s official careers site. Posted September 30, 2026. Check that it is still open and apply there. [Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6843) [OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / (UAE Nationals Only) Customer Service Manager-CXC - CSU- Client Experience and Conduct Group ## Job description Customer Service Manager - Client Experience Corporate Banking CIBG Customer Service Relationship Manager will be solely responsible to answer / resolve customer queries, enquiries, complaints etc. by effectively coordinating with the relevant supporting units and freeing up RMs/ARMs time pertaining to Customer Service Issues, thereby helping Large Corporate RMs to get additional business within CIBG Large Corporates. - Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc. - Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers - Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients - Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation - Ability to clearly identify Root Cause and propose process improvements - Timely logging of all queries in CRM - Provide highest level of service to Corporate Customers both in UAE & overseas - Understand client needs in order to effectively service the customers - Be well versed with product, services, solutions of the Bank’s offering, as well as on problem resolution, escalation processes and problem tracking mechanism - Support implementation of necessary applications and processes to automate the whole process, to minimize time response and to assure a proper identification and monitoring of problem resolution. - Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service. - Ability to analyze root of problems and define escalation processes and to track problem resolution - University graduate preferable with minimum 3 - 5 years’ experience in Corporate Customer service - Prior Cash management and operations experience of 2yrs – FI experience will be an added advantage - Exceptional communication skills with complete command over spoken and written English & Arabic ## Responsibilities - Ensure service levels are maintained through timely and appropriate response to customer queries As a Service - Partner, work together with Product Sales, LC Relationship Managers (RM/ARM), Operations and other key internal stakeholders to identify opportunities for process improvements - Deliver proactive, reliable and excellent service to clients within portfolio by understanding clients' needs and exceeding their expectations. Build relationships and rapport with all clients at the transactional / operational level. Identify opportunities to sell MB products and services, referring them to the appropriate staff Provide feedback for improving Knowledgebase where appropriate ## Qualifications University graduate with preferably a minimum of 3-4 years relevant working experience Experience of supporting / servicing Large Corporate Customers (Top Tier Customers of the Corporate Banking Sector) will be preferred. Basic knowledge of Liquidity (Pooling / Cash Concentration) will be a plus. Computer literate with ability to learn processing and customer service applications (CRM, etc) Intermediate level of product knowledge i.e. Cash/ Trade Good command of spoken and written English. Arabic advantageous Keen listener, effective interpersonal & communication skills and team player Good analytical and problem solving skills Service-orientated, thoroughness, good organizational skills Posses positive attitude & willingness to learn & take ownership Direct Customer Service experience is an advantage Actively looking for ways to improve processes Ability to work under pressure Fast learner, energetic, and results-oriented. Ability to multi-task and adapt to any situation or change ## At a glance - Posted by the employer: Sep 30, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 20 days - Location: United Arab Emirates - Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6843) ## More jobs at Mashreq Bank ### [(UAE Nationals Only) Client Services Manager -MG Client Coverage](https://jobs.opennash.com/companies/mashreq-bank/jobs/6b4c98198ad7618b3234/) United Arab Emirates ### [(UAE Nationals Only) Team Leader, DBC.CXC - RBG - DBC- RAK Call Center- Client Experience and Conduct Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/d4ffcf0f84db88e00b8d/) United Arab Emirates ### [UAE Nationals Only- Senior Customer Service Officer. 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