[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Mashreq Bank · United Arab Emirates # (UAE Nationals Only) Manager - Premium Call Centre.CXC - RBG - DBC RAK Call Center.Client Experience and Conduct Group United Arab Emirates On-site Manager or lead Customer Support Listed on Mashreq Bank’s official careers site. Posted October 23, 2026. Check that it is still open and apply there. [Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7011) [OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / (UAE Nationals Only) Manager - Premium Call Centre.CXC - RBG - DBC RAK Call Center.Client Experience and Conduct Group ## Job description At Mashreq, we are looking for an experienced and passionate individual to join our CXC - RBG - DBC RAK Call Center team. As the Manager of the Premium Call Centre, you will play a vital role in enhancing our client's experience and conduct. Your primary responsibility will be to manage and optimize the Contact Centre's operations, with a key focus on digitizing processes and encouraging self-service options. ## Responsibilities Manage and lead the Contact Centre team, ensuring efficient and effective operations. Drive digitization initiatives to enhance customer self-service capabilities. Develop and implement strategies to improve customer experience and satisfaction. Monitor and analyze call centre performance, identifying areas for improvement. Collaborate with cross-functional teams to align with business objectives. Ensure compliance with regulatory standards and internal policies. Provide regular performance feedback and coaching to team members. Stay updated with industry trends and best practices in call centre management. Build and maintain strong relationships with key stakeholders. Oversee the implementation of new technologies and systems. ## Qualifications Bachelor's degree in Business Administration, Management, or a related field. Minimum 5 years of experience in a call centre management role. Proven track record of successfully leading and managing a team. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency in using call centre management software and tools. Ability to work in a fast-paced, dynamic environment. Experience in developing and implementing digitization strategies. Knowledge of customer experience best practices. Willingness to embrace change and drive innovation. ## At a glance - Posted by the employer: Oct 23, 2026 - First seen by OpenNash: Oct 27, 2026 - Last checked: Nov 3, 2026 - Listed for: 11 days - Location: United Arab Emirates - Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7011) ## Hiring at Mashreq Bank - Open jobs: 535 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All Mashreq Bank jobs](https://jobs.opennash.com/companies/mashreq-bank/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Mashreq Bank ### [(UAE Nationals Only) Client Services Manager -MG Client Coverage](https://jobs.opennash.com/companies/mashreq-bank/jobs/6b4c98198ad7618b3234/) United Arab Emirates ### [(UAE Nationals Only) Customer Service Manager-CXC - CSU- Client Experience and Conduct Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/5d2b84318142b4b3b750/) United Arab Emirates ### [(UAE Nationals Only) Team Leader, DBC.CXC - RBG - DBC- RAK Call Center- Client Experience and Conduct Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/d4ffcf0f84db88e00b8d/) United Arab Emirates ### [UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK](https://jobs.opennash.com/companies/mashreq-bank/jobs/27a57e49c2e5f30941cf/) United Arab Emirates ### [(UAE National Only) Senior Personal Banking Advisor.CXC - RBG - DBC RAK Call Center.41.Client Experience and Conduct Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/556bb82479e3be2d5044/) United Arab Emirates ## Similar jobs at other companies ### [Talent Pool Program (Emirati Nationals Only)](https://jobs.opennash.com/companies/allianz/jobs/b57673825c32c014cec6/) Allianz · United Arab Emirates ### [Students - Field Service Engineer - Falcon program - UAE Nationals Only](https://jobs.opennash.com/companies/honeywell-international/jobs/ee06131625e3bbf0eaff/) Honeywell International · United Arab Emirates ### [Teller (UAE Nationals Only)](https://jobs.opennash.com/companies/emirates-nbd/jobs/1a62ed5d2cdbfb9d76f0/) Emirates NBD · United Arab Emirates ### [Customer Care Advisor (UAE Nationals Only)](https://jobs.opennash.com/companies/emirates-nbd/jobs/3464e12442beb2c9b5b8/) Emirates NBD · United Arab Emirates ### [Customer Care Specialist - ( UAE Nationals)](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/3e17d6fc7927c2e7b46d/) Abu Dhabi Islamic Bank · United Arab Emirates OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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