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Mashreq Bank · Pakistan

# Relationship Officer - DBC Balance Builder Retention

Pakistan Remote Administrative 

Listed on Mashreq Bank’s official careers site. Posted December 11, 2025. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4064)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Relationship Officer - DBC Balance Builder Retention

## Job description

### Job Purpose

To achieve monthly KPIs (Save Rate) assigned. To maintain standard performance to achieve top save rate and maximum retains without Offer To ensure that all Retention efforts and activities are directed to meeting card business goals. To ensure assigned card retention monthly targets are achieved To ensure that there is no complaints or errors. Top call quality scores and Customer service etiquettes to be displayed over the calls. 100% adherence to the defined retention ADM.

Adherence to TAT for all the customer request received. Adherence to discipline and punctuality Attending Daily team huddles & keeps up to team commitments. Monitor personal performance and align strategies to improve retain out comes. Key Result Areas Knowledge, Skills and Experience University Graduate. Excellent people management skills. 1-2 years experience in similar work environment. Preferably has a practical marketing background.

Has strong Sales and customer focus and ability to think creatively and work under pressure. Excellent presentation skills. Good team player with result driven attitude. Business sensitive. Has analytical and computer skills. Adaptable and versatile.

## At a glance
- Posted by the employer: Dec 11, 2025
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 313 days
- Location: Pakistan
- Work arrangement: Remote[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4064)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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