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Mashreq Bank · Egypt

# Customer Service Officer.

Egypt On-site Customer Support 

Listed on Mashreq Bank’s official careers site. Posted July 15, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3030)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Customer Service Officer.

## Job description

Operates in a Call Center environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.

## Responsibilities

Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities to meet financial targets. Clarify and explain procedures and products over the telephone. Capture and report customer feedback towards continual product development. Operates in a Call Centre environment where the interface with customers is over the telephone.

Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary.

## Qualifications

0-3 contact center experience University Graduate (preferably with some finance / banking or maths component). Arabic and English. Very customer focused. Computer literate Excellent communication skills Strong listening skills.

## At a glance
- Posted by the employer: Jul 15, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 97 days
- Location: Egypt
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3030)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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