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Mashreq Bank · Pakistan

# Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)

Pakistan On-site Manager or lead 

Listed on Mashreq Bank’s official careers site. Posted July 7, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5527)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)

## Job description

### Job Purpose

The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.

### Key Responsibilities

SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s Lead Management & Drop-off Handling (New Acquisition) Managing NSTP Scenarios Assisted client onboarding Client Servicing & Complaints Handling Cross-Sell (within 3 Months on Books)

### Portfolio Management Knowledge, Skills & Qualification
- Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
- Strong Interpersonal skills and cultural sensitivity
- Relationship Management & Networking skills. Extrovert/Amiable personality
- At least 5-7 years’ experience in a similar job.
- Self-Motivated and positive attitude.
- Analytical and numeric skills.
- Problem resolution skills.
- Ability to work under pressure and think on his/er feet.
- Dynamic, result-oriented approach to work.

## At a glance
- Posted by the employer: Jul 7, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 105 days
- Location: Pakistan
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5527)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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