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Mashreq Bank · Pakistan

# Lead FE Collection.Credit Management MBP

Pakistan On-site Manager or lead Finance & Accounting 

Listed on Mashreq Bank’s official careers site. Posted October 2, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6904)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Lead FE Collection.Credit Management MBP

## Job description

### Job Purpose

To manage early-stage delinquent retail accounts through proactive customer engagement, ensuring timely recovery while maintaining excellent customer relationships and compliance with regulatory and bank standards. Key Result Areas
- Manage early delinquency buckets (Current, Reminder, 1–30 DPD, and 31–60 DPD as assigned).
- Contact customers through telephone, SMS, email, WhatsApp, and other approved channels.
- Encourage timely repayments before accounts roll into higher delinquency buckets.
- Negotiate repayment commitments. Record promises to pay (PTPs) and monitor fulfillment.
- Educate customers regarding payment obligations. Resolve payment-related queries.
- Maintain professional and courteous interactions.
- Monitor assigned portfolio daily. Prioritize high-risk accounts.
- Escalate vulnerable or potentially fraudulent cases.
- Follow Fair Collection Practices. Ensure compliance with SBP regulations, Internal Policy
- Daily collection activity reports. PTP tracking. Roll-rate monitoring. Recovery performance reports. Knowledge, Skills and Experience Qualifications
- Bachelor's degree.

### Technical Skills
- Negotiation & Skip tracing
- Collection systems and MS Office
- Good Communication skills Experience
- 3–4 years in Retail Collections.
- Experience in Credit Cards and Personal Loans.
- Experience with collection dialers and collection management systems.

### Competency
- Persuasion and negotiation
- Customer Service Orientation
- Resilience
- Time management
- Integrity
- Problem Solving and Teamwork

## At a glance
- Posted by the employer: Oct 2, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 18 days
- Location: Pakistan
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6904)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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