[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Mashreq Bank jobs](https://jobs.opennash.com/companies/mashreq-bank/) · [Search jobs](/search/)

Mashreq Bank · Egypt

# Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group

Egypt On-site Manufacturing & Production 

Listed on Mashreq Bank’s official careers site. Posted September 3, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6627)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group

## Job description

To monitor of calls / chats and evaluate performance of staff with regards to the quality of their service and sales techniques. To conduct mystery shopping to customers & staff to measure their overall satisfaction with the call experience. To assist in evaluating overall quality of calls for the center and make necessary recommendations to raise the standard. Provide feedback and suggestion on improving service scripts to achieve quality requirements.

To track that service promises made are fulfilled from end to end & check gaps in processes/ fulfillments/execution. To assist in the capture and report of customer feedback towards continual product development and make recommendations for product / process improvements based on the customer experience and feedback. Think creatively and challenge existing procedures to facilitate ongoing change based on customer feedback.

To work closely with QCC, team leaders and Unit Manager to make recommendations for training and dispel any ambiguity

## At a glance
- Posted by the employer: Sep 3, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 47 days
- Location: Egypt
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6627)

## More jobs at Mashreq Bank

### [AVP - Infrastructure Architect.](https://jobs.opennash.com/companies/mashreq-bank/jobs/bf45699a463b6f2feeb0/)

Egypt

### [AVP Technology - Oracle Fusion Functional Consultant](https://jobs.opennash.com/companies/mashreq-bank/jobs/cd30903c8452ea1a77cc/)

Egypt

### [AVP, Tech - Change Management & Service Transition.MGN Egypt - Technology Service Management.Technology - MGNEGP](https://jobs.opennash.com/companies/mashreq-bank/jobs/2b2a332ca96d29fe9ab9/)

Egypt

### [AVP- Assistant Manager - CIBG Compliance](https://jobs.opennash.com/companies/mashreq-bank/jobs/9dad39838d16ac9b173b/)

Egypt

### [Administration Senior Officer.Egypt-CRE & Administration.Corporate Affairs](https://jobs.opennash.com/companies/mashreq-bank/jobs/0624fb37b42a8ca9d7db/)

Egypt

## Similar jobs at other companies

### [Systems Engineer (Public Sector) - Egypt](https://jobs.opennash.com/companies/fortinet/jobs/6481a013a0f009933e66/)

Fortinet · Cairo, Egypt

### [Tax Accountant | Siemens Egypt](https://jobs.opennash.com/companies/siemens/jobs/f4aa8cbb1e51ffdd7924/)

Siemens 

### [Payroll Specialist - GBS @ Siemens Egypt](https://jobs.opennash.com/companies/siemens/jobs/f426c8db33be793bdd6a/)

Siemens 

### [Sr Process & Quality Consultant](https://jobs.opennash.com/companies/target/jobs/af85bf5ad956de29fbd9/)

Target · Bangalore, India

### [Quality Management Nurse Consultant](https://jobs.opennash.com/companies/cvs-health/jobs/669e4d1cad5368ade815/)

CVS Health 

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)