[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mashreq Bank jobs](https://jobs.opennash.com/companies/mashreq-bank/) · [Search jobs](/search/) Mashreq Bank · United Arab Emirates # Client Services Manager - Private Banking (UAEN Only) United Arab Emirates On-site Full-time Manager or lead Finance & Accounting Listed on Mashreq Bank’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7021) [OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Client Services Manager - Private Banking (UAEN Only) ## Job description To standardise and manage the overall service and operational quality across the entire Private Banking Division, ensuring adherence to banks policies, SOP's and compliance with regulations at all levels. To create, negotiate, implement and monitor the success of all SLA's with all partnersManagement all Client service officers and ensure proper levels of service. ## Responsibilities Complete re-engineering of the CSO team, client services units, while identifying proper capacity and utilizing all staff strengths. Work closely with SFA/FA and Unit Heads to identify desired service levels. Represent Private Banking in liaising with audit for operational issues/ working with SFA/FA in rectifying all audit objections and queries. Lead Projects as required to improve overall client services including establishing privileged client handling in Branches, Mashreq Gold Centres, remote offices and other client service points including direct phone services Standardise and manage the overall service quality at all Private Banking locations, and client touch points, including establishing priority service at call centre (CSU). Monitor, supervise and continuously train new and existing CSO's. Work closely with all operational and credit departments to ensure a seamless customer experience. Create and monitor all service level agreements identifying any gaps and formulate solutions. Ensure effective handling of customer complaints for Private Banking Clients. Monitor customer feedback to ensure Private Banking standards are met at all levels. Conduct regular reviews for the smooth functioning of SLAs and operational standards. Initiate necessary amendments as and when required. Conduct overview of operational functions ensuring strict adherence to AML, SOPs and local Central Bank policies. Enhance controls where needed to manage operational risks. Carry out regular checks on security items, as well as documentation as a pre-audit check to ensure adherence to policies as well as identify gaps. Ensure excellent quality of KYC is maintained on all Private Banking clients including regular annual reviews of turnover and nature of transactions. Pending reviews to be completed on a project basis. ## Qualifications Jobholder shall be a graduate with 10 years experience in banking/ service industry. Jobholder must have good negotiation, leadership, decision making and superior interpersonal skills. Good command in spoken English with excellent writing skills. Expert in running service units with good team building skills. Jobholder must be very customer oriented. Conversant with local regulations and business environment. Should have pleasant personality with ability to manage difficult situations. s ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 4 days - Location: United Arab Emirates - Work arrangement: On-site - Employment type: Full-time[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7021) ## More jobs at Mashreq Bank ### [(UAE Nationals Only) -Portfolio & Performance Manager (RBG) -MG Client Coverage - DIC-Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/222ade9acf6d1abf9ea0/) United Arab Emirates ### [(UAE Nationals Only) Client Services Manager- Business Banking - Customer Service & Quality](https://jobs.opennash.com/companies/mashreq-bank/jobs/245efa37fec9918d1b93/) United Arab Emirates ### [(UAE Nationals Only) Counter Services Specialist- Dubai Mall Branch- Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/8935775993f32ac79948/) United Arab Emirates ### [Account Manager, Business Banking - Business Banking](https://jobs.opennash.com/companies/mashreq-bank/jobs/fc6c55683ac3d782052e/) United Arab Emirates ### [Area Sales Manager.Injaz - RBG - Mortgages.Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/d772c2c0433ddadc4972/) United Arab Emirates ## Similar jobs at other companies ### [Private Client Services Intern - Private Client Services](https://jobs.opennash.com/companies/marsh/jobs/346b1632474af0342bd9/) Marsh · Golden Valley - Golden ### [Associate, Client Services, Private Banking](https://jobs.opennash.com/companies/standard-chartered/jobs/3418674b99708ed4dd7e/) Standard Chartered · Central, HKG ### [Analyst, Client Services, Private Banking](https://jobs.opennash.com/companies/standard-chartered/jobs/0ba5b60e06492e31df65/) Standard Chartered · Central, HKG ### [ED, Team Head, Client Services, Private Banking (Licensed)](https://jobs.opennash.com/companies/dbs/jobs/e9c8c3a2629aad759f00/) DBS · One Island East ### [Private Banking Associate, Private Banking 1859](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/51b73d2764c7334c465a/) National Bank of Canada OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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