[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mashreq Bank jobs](https://jobs.opennash.com/companies/mashreq-bank/) · [Search jobs](/search/) Mashreq Bank · United Arab Emirates # Senior Counter Services Specialist.RBU - Muraqabat branch.41.Retail Banking Group United Arab Emirates On-site Senior individual contributor Finance & Accounting Listed on Mashreq Bank’s official careers site. Posted April 24, 2026. Check that it is still open and apply there. [Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5340) [OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Senior Counter Services Specialist.RBU - Muraqabat branch.41.Retail Banking Group ## Job description To perform all financial transactions in risk free manner while maintaining the set service standards at all timesEnsure adherence to policies and processes whilst trying to minimize operational losses.To handle branch related counter transactions and replace CSM during his/ her absence. ## Responsibilities Manage cash counter transactions of a branch with a customer base between >7K, portfolio size of AED. I00M in assets and 200M in liabilities Process all counter transactions accurately and swiftly and in accordance with the laid downProcedures. Strive towards reducing wait time and serve time by efficient processing of all transactions. Strive towards managing customer expectation for each interaction. Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions. Be vigilant and alert on any possible frauds and risks. Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction. Adhere to transactions limit, override approval and call back processes at the counter. Errors free transactional report checking. Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/ scrutiny / investigation. Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit. Ensure accurate delivery/ receipt of cash to / from customers at all times. - Assist CSM in handling day to day transactional and branch related activities. - Endeavour to reduce customer wait time and serve time by efficient and risk free processing of all counter related transactions at the branch. Ensure effective and timely implementation of changes / modifications to the processes and policies made by Head Office. Ensure 100% score at counter area with mystery shoppers. Cross sell MMC and other products. Ensure proper custodianship of all security items related to counter transactions. ## Qualifications In depth knowledge of counter related and dependent process Basic accounting and reporting knowledge 3. Must possess good customer service and interpersonal skills. 4. Ability to handle pressure 5. Should be detail oriented, quick with numbers, very vigilant 6. Ability to handle routine work with the same enthusiasm and vigour 7. Process related to financial transactions 8. Possess good communication and interpersonal skills 9. 3-4 years of experience as a teller within banking industry. ## At a glance - Posted by the employer: Apr 24, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 179 days - Location: United Arab Emirates - Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5340) ## More jobs at Mashreq Bank ### [(UAE Nationals Only) -Portfolio & Performance Manager (RBG) -MG Client Coverage - DIC-Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/222ade9acf6d1abf9ea0/) United Arab Emirates ### [(UAE Nationals Only) Client Services Manager- Business Banking - Customer Service & Quality](https://jobs.opennash.com/companies/mashreq-bank/jobs/245efa37fec9918d1b93/) United Arab Emirates ### [(UAE Nationals Only) Counter Services Specialist- Dubai Mall Branch- Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/8935775993f32ac79948/) United Arab Emirates ### [Account Manager, Business Banking - Business Banking](https://jobs.opennash.com/companies/mashreq-bank/jobs/fc6c55683ac3d782052e/) United Arab Emirates ### [Area Sales Manager.Injaz - RBG - Mortgages.Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/d772c2c0433ddadc4972/) United Arab Emirates ## Similar jobs at other companies ### [Counter Manager Counter Manager](https://jobs.opennash.com/companies/estee-lauder/jobs/feec4d1e7aacf586f501/) The Estée Lauder Companies · Bogota, DC, CO, Colombia ### [Counter Manager Counter Manager](https://jobs.opennash.com/companies/estee-lauder/jobs/0e0287f3c24ca8ef9416/) The Estée Lauder Companies · Cordoba, X, AR, Argentina ### [Counter Services Officer](https://jobs.opennash.com/companies/hsbc-holdings/jobs/4f6aadb1ece7a4404194/) HSBC Holdings · Macao ### [RBU Africa - Senior Manager, Strategy & Business planning (EVP5)](https://jobs.opennash.com/companies/nissan-motor/jobs/8e642ece4fd5c82f3354/) Nissan Motor · Giza ### [Senior Counter Staff (ODV)](https://jobs.opennash.com/companies/deutsche-post/jobs/320977eeb3aa2603ff41/) Deutsche Post · Ahmedabad, Gujarāt, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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