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Mashreq Bank · Egypt

# Team Leader, DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP

Egypt On-site Retail & Store 

Listed on Mashreq Bank’s official careers site. Posted September 17, 2026. Check that it is still open and apply there.
[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6697)

[OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Team Leader, DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP

## Job description
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve the process of telephone handling and call handling processes
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or higher management Resolving customer complaints Analyzing and improving call center metrics and customer feedback Planning, organizing, and directing call center operations Developing and implementing call center policies and procedures Ensuring that customer service goals are met
- Manage authorization department effectively in order to meet customer satisfactions Manage Chatbot platform effectively and ensure that all technical parts and agents’ performance via Chatbot are met.

## At a glance
- Posted by the employer: Sep 17, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 33 days
- Location: Egypt
- Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6697)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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