[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Mashreq Bank · United Arab Emirates # Manager - Contact Centre.CXC - RBG - Direct Banking Center.Client Experience & Conduct Group United Arab Emirates On-site Manager or lead Finance & Accounting Listed on Mashreq Bank’s official careers site. Posted October 29, 2026. Check that it is still open and apply there. [Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7014) [OpenNash Jobs](https://jobs.opennash.com/) / [Mashreq Bank](https://jobs.opennash.com/companies/mashreq-bank/) / Manager - Contact Centre.CXC - RBG - Direct Banking Center.Client Experience & Conduct Group ## Job description At Mashreq, we are looking for an experienced and passionate Manager to join our Contact Centre team. This role is crucial in driving customer satisfaction and maintaining high-performance standards. The Manager will oversee a dedicated team of UAE National staff, providing leadership and guidance to ensure an exceptional customer experience. This is an exciting opportunity to make a real impact and contribute to the success of our Contact Centre in CXCG ## Responsibilities Manage and mentor a team of UAE National Contact Centre staff, fostering a positive and productive work environment. Ensure the team meets and exceeds key performance metrics, including call handling times, customer satisfaction scores, and quality standards. Implement and monitor customer service strategies, ensuring a consistent and exceptional customer experience. Conduct regular performance evaluations and provide constructive feedback to team members, promoting continuous improvement. Collaborate with other departments to resolve customer queries and escalate issues as needed. Stay updated on industry trends and best practices in customer service, implementing innovative solutions. Maintain a high level of customer satisfaction by promptly addressing and resolving customer complaints. Ensure compliance with all relevant regulations and policies, maintaining a secure and ethical work environment. Conduct regular team meetings to discuss performance, provide training, and address any concerns. ## Qualifications A minimum of 5 years of experience in a managerial role within a Contact Centre or customer service environment. Proven track record of successfully managing and motivating a team, preferably in a multicultural setting. Excellent communication and interpersonal skills, with the ability to build strong relationships. Strong leadership and decision-making abilities, with a customer-centric approach. Proficiency in using customer relationship management (CRM) systems and other relevant software. Analytical skills to interpret data and make informed decisions to improve performance. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Fluency in Arabic and English is highly preferred. A relevant degree in Business Administration, Customer Service, or a related field is advantageous. ## At a glance - Posted by the employer: Oct 29, 2026 - First seen by OpenNash: Nov 3, 2026 - Last checked: Nov 10, 2026 - Listed for: 12 days - Location: United Arab Emirates - Work arrangement: On-site[Apply on Mashreq Bank’s careers site →](https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7014) ## Hiring at Mashreq Bank - Open jobs: 579 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All Mashreq Bank jobs](https://jobs.opennash.com/companies/mashreq-bank/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Mashreq Bank ### [Manager - Corporate Tax & International Taxation](https://jobs.opennash.com/companies/mashreq-bank/jobs/f4e88bfea2a0ce30f685/) United Arab Emirates ### [Manager - Portfolio & Business Performance.RBG - Emirati Central.Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/d8a1a0f226da39ae9592/) United Arab Emirates ### [Manager, Financial Institution Coverage (UAE National Only)](https://jobs.opennash.com/companies/mashreq-bank/jobs/e7cecc69f680829adeaa/) United Arab Emirates ### [Manager, Treasury Operations.Injaz - Derivative operations.Operations Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/0527cdb7bd1f8f6a94d1/) United Arab Emirates ### [Officer, Credit Operations.Retail Ops - Lending Ops - UnSecured Loans.Operations Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/03ad1bf29be24ef5dc5d/) United Arab Emirates ## Similar jobs at other companies ### [Principal Marketing Specialist, CXC Briefing Advisor](https://jobs.opennash.com/companies/ntt/jobs/a98a4b6d15cc00b0735b/) NTT · London, United Kingdom ### [GTMC-CXC Operations Excellence Manager-Shanghai](https://jobs.opennash.com/companies/sanofi/jobs/a7a74d8cea8ecad3d216/) Sanofi · Shanghai ### [Contact Centre Consultant - Inbound, Consumer Contact Centre - Card Call Centre - Inbound (SG) MY](https://jobs.opennash.com/companies/cimb-group-holdings/jobs/1b7648f90dcc1d4e1bb1/) CIMB Group Holdings · Malaysia ### [Customer Contact Comms Analyst](https://jobs.opennash.com/companies/accenture/jobs/cab4c9da240be7780f60/) Accenture [Finance & Accounting jobs](/functions/finance-accounting/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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