[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Marriott International · Irving, TX # Senior Rooms Operations Manager Irving, TX, US Full-time Manager or lead Operations Listed on Marriott International’s official careers site. Posted October 28, 2026. Check that it is still open and apply there. [Apply on Marriott International’s careers site →](https://careers.marriott.com/senior-rooms-operations-manager/job/P1-7477347-0) [OpenNash Jobs](https://jobs.opennash.com/) / [Marriott International](https://jobs.opennash.com/companies/marriott-international/) / Senior Rooms Operations Manager ## Job description ### JOB SUMMARY Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE ### Education and Experience - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team - Verifies that goals are being translated to the team as they relate to guest tracking and productivity. - Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths. - Sets clear expectations, with the General Manager, for the team. - Verifies that the team has the capabilities to meet expectations. - Leads by example demonstrating self-confidence, energy and enthusiasm. - Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) - Follows property specific second effort and recovery plan. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. - Takes proactive approaches when dealing with employee concerns. - Extends professionalism and courtesy to employees at all times. - Communicates/updates all goals and results with employees. - Meets semiannually with staff on a one-to-one basis. - Schedules the team against guest and hours/occupied room goals. - Monitors compliance with standards and procedures. - Performs hourly job functions as needed. ### Providing Exceptional Customer Service - Provides excellent customer service by being readily available/approachable for all guests. - Takes proactive approaches when dealing with guest concerns. - Extends professionalism and courtesy to guests at all times. - Responds timely to customer service department request. - Verifies all team members meet or exceed all hospitality requirements. ### Managing Profitability - Performs required annual Quality audit with General Manager (GM) & Regional Director (RD). - Verifies that a viable key control program is in place. - Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. ### Conducting Human Resources Activities - Interviews and assists in making hiring decisions. - Promotes both Guarantee of Fair Treatment and Open Door policies. - Verifies that orientations for new team members are thorough and completed in a timely fashion. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you. ## At a glance - Posted by the employer: Oct 28, 2026 - First seen by OpenNash: Nov 3, 2026 - Last checked: Nov 3, 2026 - Listed for: 6 days - Location: Irving, TX, US - Employment type: Full-time[Apply on Marriott International’s careers site →](https://careers.marriott.com/senior-rooms-operations-manager/job/P1-7477347-0) ## More jobs at Marriott International ### [Restaurant Bartender](https://jobs.opennash.com/companies/marriott-international/jobs/d5df4d0cc230ea5a642f/) Irving, TX, US ### [Residences Sarasota Bay-Part Time Engineer I](https://jobs.opennash.com/companies/marriott-international/jobs/bbde983f19fca85dc564/) Sarasota, FL, US ### [Room Service Operator](https://jobs.opennash.com/companies/marriott-international/jobs/8e111824803e9332d189/) Aspen, CO, US ### [Room Service Operator](https://jobs.opennash.com/companies/marriott-international/jobs/02c2096c914153774f89/) Irving, TX, US ### [Rooms Operations Manager](https://jobs.opennash.com/companies/marriott-international/jobs/6c78cf2da91394c93c21/) Arlington, VA, US ## Similar jobs at other companies ### [Rooms Controller, Hotel Operations (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/9be50c87c3243df9796b/) Caesars Entertainment · New Orleans, LA, United States ### [Rooms Controller - Hilton Fort Lauderdale Marina](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/260db506dd23090c87fb/) Hilton Worldwide Holdings · FL, United States ### [Housekeeper I Rooms - Hilton Hawaiian Village Waikiki Beach Resort](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/01e27406d0fbda62ab9f/) Hilton Worldwide Holdings · Honolulu, HI, United States ### [Rooms Controller and Hold Agent](https://jobs.opennash.com/companies/caesars-entertainment/jobs/cf708d2668bacac08ebe/) Caesars Entertainment · South Lake Tahoe, NV, United States ### [Director of Rooms](https://jobs.opennash.com/companies/loews/jobs/2b223f0951868654d4d4/) Loews · Philadelphia - Loews Philadelphia Hotel, PA [Jobs in Irving, TX](/locations/us/tx/irving/)[Jobs in Texas](/locations/us-tx/)[Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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