[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Marriott International · Solon, OH # Quality and Knowledge Management Specialist (Solon) Solon, OH, US Full-time Manufacturing & Production Listed on Marriott International’s official careers site. Posted October 30, 2026. Check that it is still open and apply there. [Apply on Marriott International’s careers site →](https://careers.marriott.com/quality-and-knowledge-management-specialist-solon/job/P1-7574358-0) [OpenNash Jobs](https://jobs.opennash.com/) / [Marriott International](https://jobs.opennash.com/companies/marriott-international/) / Quality and Knowledge Management Specialist (Solon) ## Job description ### JOB SUMMARY The Quality & Knowledge Management Specialist supports delivery of consistent, high-quality service experiences across the Customer Engagement Centers (CEC) by evaluating associate interactions and maintaining accurate, user-friendly knowledge content. This role combines quality assurance evaluation with knowledge management responsibilities to ensure associates receive clear guidance and actionable feedback that drives performance, service excellence, and operational consistency. CANDIDATE PROFILE ### Education and Experience Required High school diploma/G.E.D. equivalent, secondary education, certificate, or local equivalent. At least one-year of related work experience. No supervisory experience is required Preferred Knowledge of Marriott loyalty program and services Knowledge of SQL Programming Excellent written and verbal communication skills CORE WORK ACTIVITIES Evaluate customer interactions across supported communication channels. Review quality evaluation results and document findings. Identify recurring customer service issues, trends, and process improvement opportunities through quality reviews. Participate in calibration sessions to support evaluation consistency and quality standards. Support quality assurance initiatives through data collection, analysis, and documentation activities. Create, edit, publish, and maintain knowledge articles and support resources. Translate business policies, procedures, and process updates into knowledge materials and associate guidance. Review and update knowledge content based on business changes, operational feedback, and quality findings. Audit knowledge materials to identify outdated, inaccurate, or duplicate content. Analyze quality results, associate feedback, and knowledge gaps to identify content improvement opportunities. Monitor content usage and feedback to support continuous improvement of knowledge resources. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. ## At a glance - Posted by the employer: Oct 30, 2026 - First seen by OpenNash: Nov 3, 2026 - Last checked: Nov 3, 2026 - Listed for: 4 days - Location: Solon, OH, US - Employment type: Full-time[Apply on Marriott International’s careers site →](https://careers.marriott.com/quality-and-knowledge-management-specialist-solon/job/P1-7574358-0) ## More jobs at Marriott International ### [FLEX Manager, Quality Assurance](https://jobs.opennash.com/companies/marriott-international/jobs/181fc214297e3bad6196/) Bethesda, MD, US ### [Housekeeping Quality Leader](https://jobs.opennash.com/companies/marriott-international/jobs/7d83edc886bcd06f3e76/) ### [Housekeeping Quality Leader](https://jobs.opennash.com/companies/marriott-international/jobs/893debe61831a1bec9df/) Tampa, FL, US ### [Plant Boiler Operator- $500 Sign On Bonus](https://jobs.opennash.com/companies/marriott-international/jobs/48e6ed2304a5138ac811/) ## Similar jobs at other companies ### [Senior Engineer - RF- Solon, OH](https://jobs.opennash.com/companies/hubbell/jobs/ece88ebfeb9323f56cbb/) Hubbell · Solon, OH, US ### [Technical Training Coordinator - Solon, OH](https://jobs.opennash.com/companies/hubbell/jobs/25ab2f162690920cd178/) Hubbell · Solon, OH, US ### [Knowledge Management Data Analyst Intern](https://jobs.opennash.com/companies/lenovo-group/jobs/bf84432071f50d320701/) Lenovo Group · United States of America, North Carolina, Morrisville ### [Quality Management Internship (Summer 2027)](https://jobs.opennash.com/companies/cardinal-health/jobs/4a66d85b82819e317352/) Cardinal Health · Dublin, OH ### [Federal Knowledge Lead - Population Health](https://jobs.opennash.com/companies/oracle/jobs/4a58c545b16a3123e9aa/) Oracle · United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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