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Marriott International

# Hotel Front Office Manager

Manager or lead Hospitality & Food Service 

Listed on Marriott International’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on Marriott International’s careers site →](https://careers.marriott.com/hotel-front-office-manager/job/B13EE83F2A08EBF14B9A1B8B4206A30E)

[OpenNash Jobs](https://jobs.opennash.com/) / [Marriott International](https://jobs.opennash.com/companies/marriott-international/) / Hotel Front Office Manager

## Job description

Description Renaissance Raleigh Hotel is seeking an expereinced hotel Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families.

### Key Responsibilities
- Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
- Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
- Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
- Act as Manager on Duty, supporting hotel-wide operations when required
- Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
- Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
- Produce accurate financial reports in a timely manner Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
- Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
- Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
- Mentor and develop management talent within the front office team Qualifications: Proven leadership experience in hotel front office or guest services management
- Strong customer service philosophy and ability to foster a guest-first culture
- Knowledge of revenue management, financial reporting, and hotel operations
- Excellent communication, training, and problem-solving skills
- Familiarity with HR best practices and compliance standards Benefits Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

### Qualifications

Marriott FSPMS Systems is a PLUS Behaviors Leader: Inspires teammates to follow them (Preferred)

### Innovative

Consistently introduces new ideas and demonstrates original thinking (Preferred)

### Functional Expert

Considered a thought leader on a subject (Preferred)

### Dedicated

Devoted to a task or purpose with loyalty or integrity (Preferred)

### Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

### Motivations Preferred Goal Completion

Inspired to perform well by the completion of tasks Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Experience Required 2 years: Marriott FSPMS Systems is a PLUS Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor. All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott.

These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days[Apply on Marriott International’s careers site →](https://careers.marriott.com/hotel-front-office-manager/job/B13EE83F2A08EBF14B9A1B8B4206A30E)

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