[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Manulife · Multiple locations # Bilingual Customer Service Professional, Manulife Bank Multiple locations Remote Customer Support Listed on Manulife’s official careers site. Posted October 30, 2026. Check that it is still open and apply there. [Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/CAN-Nova-Scotia-Halifax-2727-Joseph-Howe-Drive/Bilingual-Customer-Service-Professional--Manulife-Bank_JR26090228) [OpenNash Jobs](https://jobs.opennash.com/) / [Manulife](https://jobs.opennash.com/companies/manulife/) / Bilingual Customer Service Professional, Manulife Bank ## Job description Join our Manulife Bank Contact Center as a Bilingual Customer Service Representative (French & English) and make an impact by delivering exceptional service and building strong customer connections. Build your career in a supportive, flexible environment. Our hybrid model combines in-office collaboration Tuesday to Thursday with remote work on other days. Schedules may fall between 7:00 a.m. and 11:00 p.m. ET on weekdays and 8:00 a.m. and 8:00 p.m. ET on weekends; availability is required, and schedules are provided in advance. You’ll grow with a collaborative team and enjoy perks such as unlimited coffee and a culture that values your well-being. ### Responsibilities Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat. Handle a high volume of inquiries, analyze issues, and deliver proactive solutions. Use advanced technology and software to document interactions accurately and resolve concerns efficiently. Demonstrate empathy and emotional intelligence to build trust and positive relationships. Stay informed about products, services, and industry regulations to provide accurate, useful information. Collaborate with colleagues and other departments to resolve complex issues. ### Required Qualifications Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec. Experience in a fast-paced customer service environment. Call center experience will be considered a strong asset, especially within financial services. Strong technical skills and ability to navigate multiple systems. ### Preferred Qualifications Empower: Inspire confidence and take initiative. ### Serve Show genuine care and flexibility in helping customers. ### Grow Embrace collaboration, feedback, and continuous learning. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. This posting supports an ongoing hiring initiative for existing and/or future vacancies. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit [https://www.manulife.com/en/about/our-story.html](https://www.manulife.com/en/about/our-story.html). Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid Salary & Benefits Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. ## At a glance - Posted by the employer: Oct 30, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 1, 2026 - Listed for: 7 days - Location: Multiple locations - Work arrangement: Remote[Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/CAN-Nova-Scotia-Halifax-2727-Joseph-Howe-Drive/Bilingual-Customer-Service-Professional--Manulife-Bank_JR26090228) ## Hiring at Manulife - Open jobs: 538 - New in the last 7 days: 115 - Tracked since: Jul 16, 2026 [All Manulife jobs](https://jobs.opennash.com/companies/manulife/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Manulife ### [Bilingual Customer Service Representative](https://jobs.opennash.com/companies/manulife/jobs/1ce4b9b96f1fd497ed3c/) ### [2027 NEXT Program 个险渠道管培生（分公司）](https://jobs.opennash.com/companies/manulife/jobs/44cda1dbbb437b561074/) ### [2027 NEXT Program银保渠道管培生（分公司）](https://jobs.opennash.com/companies/manulife/jobs/de523307446632253b5b/) ### [AVP, Head of Partner Growth](https://jobs.opennash.com/companies/manulife/jobs/1c12159ce40974626534/) ### [Bilingual Business Development Consultant](https://jobs.opennash.com/companies/manulife/jobs/781724c2622c23ee7370/) ## Similar jobs at other companies ### [Customer Service Professional - High Pressure Water Mist System](https://jobs.opennash.com/companies/siemens/jobs/cca64d00e99e5f9cb67f/) Siemens ### [Customer Service Professional for Repair & Return business](https://jobs.opennash.com/companies/siemens/jobs/0913a024d9d9e6004310/) Siemens ### [Bilingual Financial Services Professional - Houston, TX](https://jobs.opennash.com/companies/thrivent-financial/jobs/09df127a45ebb71729e6/) Thrivent Financial ### [Bilingual Financial Services Professional - Milwaukee, WI](https://jobs.opennash.com/companies/thrivent-financial/jobs/93c23f74fc6962752637/) Thrivent Financial · Milwaukee, WI ### [Bilingual French Customer Care Professional](https://jobs.opennash.com/companies/american-express/jobs/d4098711f9b4392251a4/) American Express · Toronto, ON, Canada OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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