[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Manulife jobs](https://jobs.opennash.com/companies/manulife/) · [Search jobs](/search/) Manulife · Quezon City +1 more # Operations Supervisor Quezon City +1 more Full-time Manager or lead Operations Listed on Manulife’s official careers site. Posted October 11, 2026. Check that it is still open and apply there. [Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/Quezon-City/Operations-Supervisor_JR26091830) [OpenNash Jobs](https://jobs.opennash.com/) / [Manulife](https://jobs.opennash.com/companies/manulife/) / Operations Supervisor ## Job description We’re looking for an Operations Supervisor to join our Insurance Operations team at MBPS. In this role, you will promote a professional and service-oriented work environment by monitoring employee performance and taking the necessary actions to motivate when required and determine short- and long-term goals and objectives to meet business operations expectations. ### Position Responsibilities Individual Responsibilities: - Provide direction to onshore or offshore associates Effectively communicate the status of our Service Levels daily Liaison with other departments for unit reporting and metrics - Provide feedback for corrective measures in response to internal and external audits - Maintain and enhance inter-department relationships with collaborative efforts - Set and enforces clear expectations for job performance on quality and productivity, and associate behavior - Conduct regular team meetings to review processing issues, educate staff on upcoming initiatives, clarify department performance expectations, and support a team-based approach to the work of the department - Demonstrate sound judgment when coaching associates through situations or taking over escalated issues. Provide front-line management presence through constant interaction with associates. Identify service issues, trends, performance concerns, training needs, and system challenges. - Provide timely feedback to management and affected individuals and units - Monitor and manage daily workflow - Support and participates in corporate initiatives such as disaster recovery testing, and awards and recognition programs - Support all employee engagement activities - Assist in department risk initiatives to maintain focus on risk mitigation Can act as a project lead on large scale administrative projects Other duties as assigned Shared Responsibilities: Ensure that department functions and procedures are adhered to. Initiates and participates in procedural changes as needed. Maintain a comprehensive, current knowledge of the legal and policy guidelines of the department Ability to manage data and business analytics (including but not limited to metrics and ad hoc reporting) ### Required Qualifications Prior experience in a supervisory or exemplary performance as a tenured associate BA/BS or some post-secondary education Preferred Qualifications: Leverage skills, experience, and networks to develop staff to meet aggressive performance and professionalism benchmarks Disciplined and able to carry out assigned responsibilities with minimal supervision Possess a global perspective on the business and impacts to other business units Propensity to understand and mitigate risk. Identify needs for controls Collaborates effectively and accountably with stakeholders when making exceptions, including Compliance, other departments and individuals who are potentially impacted. Proven writing skills and ability to provide feedback, written and verbal When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit [https://www.manulife.com/en/about/our-story.html](https://www.manulife.com/en/about/our-story.html). Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid ## At a glance - Posted by the employer: Oct 11, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Quezon City +1 more - Employment type: Full-time[Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/Quezon-City/Operations-Supervisor_JR26091830) ## More jobs at Manulife ### [PAD and Payroll Specialist](https://jobs.opennash.com/companies/manulife/jobs/c239ff87a22d813ea076/) Quezon City +1 more ### [Senior Analyst, Investment Operations](https://jobs.opennash.com/companies/manulife/jobs/18012482e4eeebd6a960/) Quezon City +1 more ### [AI Engineer](https://jobs.opennash.com/companies/manulife/jobs/1d73ee6f07e2d123c8c0/) Ho Chi Minh ### [AVP, Life Insurance Operations](https://jobs.opennash.com/companies/manulife/jobs/f2efc5defab5297ff443/) USA, Massachusetts - Full Time Remote +5 more ### [AVP, Strategy & Transformation](https://jobs.opennash.com/companies/manulife/jobs/b8c670b16de8528c3063/) Montreal, Quebec +6 more ## Similar jobs at other companies ### [Operations Supervisor](https://jobs.opennash.com/companies/cvs-health/jobs/1c3d316c15b7f89a7c15/) CVS Health · Phoenix, AZ ### [Operations Supervisor](https://jobs.opennash.com/companies/cvs-health/jobs/0cdd36554dab5961241a/) CVS Health · Scottsdale, AZ ### [campus operations supervisor](https://jobs.opennash.com/companies/richemont/jobs/acc81e5a8473da7d5a92/) Richemont ### [Senior Operations Supervisor](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/e17c8226c169fb68332e/) Thermo Fisher Scientific · Loughborough, United Kingdom ### [Supervisor, Baggage Operations](https://jobs.opennash.com/companies/american-airlines-group/jobs/5ee4b4e188c4212d4aba/) American Airlines Group [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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