[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Manulife jobs](https://jobs.opennash.com/companies/manulife/) · [Search jobs](/search/) Manulife # Associate Director, Experience Analytics Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Director Data & Analytics Listed on Manulife’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/Kuala-Lumpur-Wilayah-Persekutuan-Kuala-Lumpur/Associate-Director--Experience-Analytics_JR26081314) [OpenNash Jobs](https://jobs.opennash.com/) / [Manulife](https://jobs.opennash.com/companies/manulife/) / Associate Director, Experience Analytics ## Job description Description The Experience Analytics Shared Service Center (XPSSC) plays a pivotal role supporting business units in their monitoring and experience study capabilities, as well as ensuring the Asia segment is future ready to adopt new technology, support sustainable quality growth in Asia, and our strategic priority of using AI to reimagine how we work and create value. The incumbent will lead the modernization initiatives with respect to those two assumptions across all Asia segment. This includes initially supporting ADM (Actuarial Data Modernization), PBI monitoring dashboards build and subsequently conducting end to end study analysis for studies, monitoring and forecasting. ### Position Responsibilities Lead end‑to‑end mortality and morbidity (excl. health) experience studies across Asia, including scoping, data validation, analysis, recommendations, documentation, and audit readiness. Drive modernization of mortality/morbidity analytics, supporting ADM data modernization and shaping future study workflows, controls, and templates. Oversee quarterly and monthly monitoring, using PBI dashboards to explain trends, exceptions, and G/L impacts to senior stakeholders. Translate analytical results into clear business narratives, providing insights and actionable recommendations for pricing, valuation, and management teams. Engage regularly with BU Chief Actuaries and experience teams to gather feedback, align methodologies, and continuously improve XPSSC value delivery. Partner with IT and RAS/GFA teams to ensure data pipelines, dashboards, and analytical outputs meet actuarial needs and RAS/GFA governance standards. Champion consistency and best practices, maintaining standardized templates, documentation, and study methodologies across Asia. Identify opportunities for automation and AI-enabled analytics, reducing manual work and improving efficiency and insight quality. Manage, coach, and develop junior actuarial staff, providing technical guidance, performance direction, and professional growth support. ### Required Qualifications Fellow or near‑Fellow (FSA or Equivalent) with 5-7 years of actuarial experience Strong technical capability in experience study methodologies, GLMs, exposure/A‑E calculations, credibility, and trend analysis; proficiency in SQL, R, Python, or similar analytical tools. Demonstrated leadership experience, including coaching junior staff and providing technical oversight. Proven ability to engage and influence senior stakeholders, with clear communication skills to translate complex analytics into actionable insights. ### Preferred Qualifications Experience working in modernizing data environments (e.g., data lakes, ADM/EDL, dashboards) is a plus. Hands‑on work in mortality and/or morbidity experience studies is a plus When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit [https://www.manulife.com/en/about/our-story.html](https://www.manulife.com/en/about/our-story.html). Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur[Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/Kuala-Lumpur-Wilayah-Persekutuan-Kuala-Lumpur/Associate-Director--Experience-Analytics_JR26081314) ## More jobs at Manulife ### [Associate Director, Financial Reporting](https://jobs.opennash.com/companies/manulife/jobs/070c19f93255dccd9e13/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ### [Associate Full-stack Software Engineer](https://jobs.opennash.com/companies/manulife/jobs/f7bab92ad1987f5dbf6e/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ### [Client Portfolio Manager](https://jobs.opennash.com/companies/manulife/jobs/f53e835a4c2119ada967/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ### [Compliance Executive (COE Hub) Malaysia](https://jobs.opennash.com/companies/manulife/jobs/4cfbb8fac7ca4c6ae59c/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ### [Head of Investment](https://jobs.opennash.com/companies/manulife/jobs/f1b8d0b05d51b97780a7/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ## Similar jobs at other companies ### [Data Analytics Engineer (Oracle, SQL, PLSQL, PowerBI, Python), 3-5 Years Experience](https://jobs.opennash.com/companies/sandisk/jobs/f55be07dcd3c108f08d7/) Sandisk ### [client experience director](https://jobs.opennash.com/companies/richemont/jobs/66c68a5e5fa32570897e/) Richemont ### [【AstraZeneca】【CET】Director, Advanced Analytics & AI, Customer Experience & IT](https://jobs.opennash.com/companies/astrazeneca/jobs/213e28a0265f51a7deb5/) AstraZeneca · Osaka, Ōsaka, Japan ### [Director Data & Analytics API Experience - Data Services](https://jobs.opennash.com/companies/cme-group/jobs/774f2e3937b370b96635/) CME Group ### [director of client experience](https://jobs.opennash.com/companies/richemont/jobs/0d895c1d42e0e4246e92/) Richemont OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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