[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Manulife jobs](https://jobs.opennash.com/companies/manulife/) · [Search jobs](/search/) Manulife # Manager Business Process Improvement Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Manager or lead Operations Listed on Manulife’s official careers site. Posted October 10, 2026. Check that it is still open and apply there. [Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/Kuala-Lumpur-Wilayah-Persekutuan-Kuala-Lumpur/Manager-Business-Process-Improvement_JR26090778) [OpenNash Jobs](https://jobs.opennash.com/) / [Manulife](https://jobs.opennash.com/companies/manulife/) / Manager Business Process Improvement ## Job description The Business Process Improvement is responsible for delivering business process improvements, organizational change initiatives, and technology-enabled solutions. The role involves assessing current business processes, identifying opportunities for improvement, and implementing enhancements in line with industry best practices. ### Position Responsibilities Evaluate end-to-end business processes and identify opportunities for improvement and optimization. Lead continuous improvement and process transformation initiatives within Operations. Identify process gaps, inefficiencies, and root causes, and recommend sustainable solutions. Facilitate business requirements and support the implementation of technology-enabled improvements. Partner with stakeholders to ensure solutions meet operational and business objectives. Drive process standardization, simplification, and adoption of industry best practices. Support organizational change and ensure successful implementation and adoption of new processes and solutions. Monitor improvement initiatives and assess their effectiveness in delivering intended business outcomes. ### Required Qualifications University degree in any discipline. At least 8 years of working experience, preferably with deep understanding of insurance operations. Experience in planning, designing, and implementing business processes, organizational changes, and technology solutions. Strong understanding of local business environments, key processes, and operational risks. Ability to work effectively with stakeholders at all levels. ### Preferred Qualifications Competent in Microsoft applications including but not limited to Microsoft Office, CoPilot, Power Platform When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit [https://www.manulife.com/en/about/our-story.html](https://www.manulife.com/en/about/our-story.html). Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid ## At a glance - Posted by the employer: Oct 10, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 8 days - Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur[Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/Kuala-Lumpur-Wilayah-Persekutuan-Kuala-Lumpur/Manager-Business-Process-Improvement_JR26090778) ## More jobs at Manulife ### [Wealth Operations Analyst](https://jobs.opennash.com/companies/manulife/jobs/cbe9c8ff3f14565be257/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ### [Associate Director, Experience Analytics](https://jobs.opennash.com/companies/manulife/jobs/f18f836a0f202a50e9ae/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ### [Associate Director, Financial Reporting](https://jobs.opennash.com/companies/manulife/jobs/070c19f93255dccd9e13/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ### [Associate Full-stack Software Engineer](https://jobs.opennash.com/companies/manulife/jobs/f7bab92ad1987f5dbf6e/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ### [Client Portfolio Manager](https://jobs.opennash.com/companies/manulife/jobs/f53e835a4c2119ada967/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur ## Similar jobs at other companies ### [Manager, Business Consultant - Process Improvement](https://jobs.opennash.com/companies/cvs-health/jobs/fa6b8f5fa07a065886a3/) CVS Health ### [Process Improvement Engineer](https://jobs.opennash.com/companies/cargill/jobs/626cea7b06d4d39876de/) Cargill · Izegem, Belgium ### [Process Improvement Engineer](https://jobs.opennash.com/companies/cargill/jobs/719015ef706e7bb6f573/) Cargill · Zaandam, Netherlands ### [Program Manager, Business Process Improvement, JP ICQA](https://jobs.opennash.com/companies/amazon/jobs/4eca6a0fbed4ae131e82/) Amazon · JP, Tokyo ### [Process Improvement Manager](https://jobs.opennash.com/companies/siemens/jobs/62130f36833207275889/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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