[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Manulife · Hong Kong

# Senior Customer Service Officer, Customer Contact Centre

Hong Kong Senior individual contributor Customer Support 

Listed on Manulife’s official careers site. Posted October 22, 2026. Check that it is still open and apply there.
[Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/Hong-Kong/Senior-Customer-Service-Officer--Customer-Contact-Centre_JR26100643-1)

[OpenNash Jobs](https://jobs.opennash.com/) / [Manulife](https://jobs.opennash.com/companies/manulife/) / Senior Customer Service Officer, Customer Contact Centre

## Job description

### Position Responsibilities

Mainly handle customer enquiries and requests related to Individual Financial Products, Group Life and Medical Insurance and Wealth Management products arising from customers through email correspondence. Respond to customer enquiries accurately in a professional manner with tactful customer service skills within established service standards and turnaround times. Ensure all customer requests are processed accurately and in compliance with company guidelines and regulatory requirements.

Work with other departments for case resolutions and streamline the workflow to enhance customer experience. Support to management and recommend productivity/service improvements. Support ad-hoc tasks to achieve desired results of business needs.

### Required Qualifications

Above
- 5 years of solid customer service experience preferred but not a must University graduate in business, finance, language studies or other relevant subjects Qualified license of IIQE Papers 1, 3 and 5 preferred Preferably worked previously in a call centre or customer service centre environment Experience in handling customer enquiries through email correspondence
- Strong written communication skills with the ability to draft clear, professional and customer-focused email responses Self-motivated and able to work independently Fast and accurate typing skills (45+ wpm) and PC literate in MS Word/Excel Good communication skills in English and Chinese, both written and spoken When you join our team: A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit [https://www.manulife.com/en/about/our-story.html](https://www.manulife.com/en/about/our-story.html). Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement Hybrid

## At a glance
- Posted by the employer: Oct 22, 2026
- First seen by OpenNash: Oct 25, 2026
- Last checked: Nov 8, 2026
- Listed for: 17 days
- Location: Hong Kong[Apply on Manulife’s careers site →](https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/job/Hong-Kong/Senior-Customer-Service-Officer--Customer-Contact-Centre_JR26100643-1)

## Hiring at Manulife
- Open jobs: 618
- New in the last 7 days: 113
- Tracked since: Jul 16, 2026

[All Manulife jobs](https://jobs.opennash.com/companies/manulife/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Manulife

### [Head of Asia Strategy & Transformation](https://jobs.opennash.com/companies/manulife/jobs/14a51e6ddd62587438af/)

Hong Kong

### [Head of Claims](https://jobs.opennash.com/companies/manulife/jobs/8f5c20fd6f94d3fcce56/)

Hong Kong

### [Lead Business Analyst & Functional Architect](https://jobs.opennash.com/companies/manulife/jobs/248b1a16fae555faa001/)

Hong Kong

### [Lead Security Architect](https://jobs.opennash.com/companies/manulife/jobs/62721f0cb8bfe843e5f3/)

Hong Kong

### [Legal Counsel](https://jobs.opennash.com/companies/manulife/jobs/da1b4bc12f3c5429d6c3/)

Hong Kong

## Similar jobs at other companies

### [Assistant Manager, Customer Contact Centre](https://jobs.opennash.com/companies/prudential/jobs/caccaf2cd07cfec04e8f/)

Prudential · Hong Kong

### [Senior Officer / Officer, Customer Contact Centre (Hotline)](https://jobs.opennash.com/companies/prudential/jobs/6d80f4c7cb489c596bd9/)

Prudential · Hong Kong

### [Customer Contact Comms Analyst](https://jobs.opennash.com/companies/accenture/jobs/cab4c9da240be7780f60/)

Accenture 

### [Customer Contact Center Manager](https://jobs.opennash.com/companies/abb/jobs/6667c3a4577630a96040/)

ABB · Cergy, d'Oise, VAL, France

[Customer Support jobs](/functions/customer-support/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.