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MACOM Technology Solutions Holdings · Lowell, MA

# Customer Service Representative

Lowell, MA Customer Support 

Listed on MACOM Technology Solutions Holdings’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on MACOM Technology Solutions Holdings’s careers site →](https://macomtech.csod.com/ux/ats/careersite/4/home/requisition/3642?c=macomtech)

[OpenNash Jobs](https://jobs.opennash.com/) / [MACOM Technology Solutions Holdings](https://jobs.opennash.com/companies/macom-technology-solutions-holdings/) / Customer Service Representative

## Job description

### Customer Service Representative Job Description

A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

### Primary Responsibilities
- Provide accurate and complete response to high volume of incoming customer service inquiries Order Entry/Management – new orders, return orders, sample orders, credits, debits
- Maintain backlog to reflect customer requirements, manage all expedite requests
- Handle customer complaints and/or elevate when necessary.

Coordinate with various other departments to solve problems Exercises good judgment within defined practices and procedures to determine appropriate action. Build relationships and trust though out the company and with customers.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 7 days
- Location: Lowell, MA[Apply on MACOM Technology Solutions Holdings’s careers site →](https://macomtech.csod.com/ux/ats/careersite/4/home/requisition/3642?c=macomtech)

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