[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All LVMH Louis Vuitton Moet Hennessy jobs](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/) · [Search jobs](/search/) LVMH Louis Vuitton Moet Hennessy # Head of Client Insights & Activations (F/H/X) Paris la Défense, France, DE, ILE Executive Data & Analytics Listed on LVMH Louis Vuitton Moet Hennessy’s official careers site. Posted July 23, 2026. Check that it is still open and apply there. [Apply on LVMH Louis Vuitton Moet Hennessy’s careers site →](https://www.lvmh.com/en/join-us/our-job-offers/CDC14863) [OpenNash Jobs](https://jobs.opennash.com/) / [LVMH Louis Vuitton Moet Hennessy](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/) / Head of Client Insights & Activations (F/H/X) ## Job description Position Dior Couture is looking for a talented Head of Insights & Activations to join the CRM Team, within the Omnichannel department. This is a senior role responsible for connecting client intelligence, business analysis, and engagement strategy to drive highly relevant, high-impact client experiences and commercial growth. The role is a Creation de Poste. The candidate will ensure that insights directly inform activation design, and that activation results continuously enrich client understanding and client development across one-to-one and one-to-many touchpoints. The successful candidate will bring a combination of analytical skills, strategic vision, pragmatic execution, and luxury sensibility. Job responsibilities - Integrated Client Strategy - Define and lead the overarching strategy for Insights and Activations pillars across Dior Couture, building a connected operating model - Ensure a seamless link between insight generation, audience prioritization, activation planning, and performance optimization Position the function as a strategic growth driver for client loyalty and desirability, influencing senior stakeholders through clarity and credibility - Client Insights - Oversee a Client Insight Manager and collaborate with Client Data Analysts - Set the client insights agenda for Dior Couture, including behavioral analyses, segmentation, lifecycle, retention, recruitment, value development, and loyalty trends - Drive data-informed decision-making - Act as the voice of client performance, supporting business reviews and strategic planning, occasionally liaising with LVMH Group Storytell client data into meaningful business narratives and recommendations - Develop a deep understanding of high-value client dynamics, purchase patterns, and engagement drivers - Build self-service dashboards and data visualizations for stakeholders - Omnichannel Activations Consolidate omnichannel activation calendars across key commercial moments, launches, and seasonal priorities, partnering cross-functionally with all client teams (Clienteling, Events, Hospitality, Media, E-commerce, Client Services…) Champion client centricity, ensuring plans are meaningful from a client perspective and align with Dior Couture’s image, product, and commercial strategy - One-to-One Activations - Oversee a team of 10+ people managing a "One to Many" client engagement factory (email, messaging apps, social crm) - Define operations at scale, cross-functionally integrated with content, e-merch, and product teams - Define channel roles by business objective, focusing on e-mail - Drive innovation while preserving exclusivity - Influence regional teams for localization needs Drive IT roadmap with the Head of CRM Products and Programs for orchestration, commercial pressure, personalization, and new channel enablement - Optimize campaign effectiveness through segmentation, testing, and performance analysis Run A/B testing, leveraging AI Identify and prioritize a roadmap of lifecycle management journeys, triggers, and automations - Omnichannel Orchestration Strategize closely with clienteling, events, retail, csc, e-commerce, media, and regional teams for integrated execution - Coordinate end-to-end activation planning, from audience definition to deployment and measurement Consolidate client engagement and journeys plans, omnichannel Supply high-value targets to partner channels via a data-first approach - Monitor and optimize commercial pressure - Team Leadership Proven experience with large team management, both Insights and Email or other CRM activation functions Management of agencies/external partners At ease with technical and non-technical profiles, senior stakeholders, and public speaking Profile Top Business or Engineering school with Business or Marketing background - 10+ years of experience both in Insights/Client Analytics/Strategy/Consulting function and in Client activation/Campaign management/CRM roles Previous experience in luxury, fashion, beauty, retail, or hospitality industry required - Proven experience with management of budgets and hybrid teams with internal / external consultants required Experience with data visualization and analytics tools (PBI, Tableau, Qlik…) and CRM suites (Salesforce, Adobe, Braze…) required Consulting background and International experience appreciated but not mandatory - Strong project management and stakeholder coordination skills - Excellent communication skills, both written and oral English is mandatory Strategic, rigorous, and highly collaborative leadership style Appetite for transformation and build from the ground up ## At a glance - Posted by the employer: Jul 23, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 11, 2026 - Listed for: 80 days - Location: Paris la Défense, France, DE, ILE[Apply on LVMH Louis Vuitton Moet Hennessy’s careers site →](https://www.lvmh.com/en/join-us/our-job-offers/CDC14863) ## More jobs at LVMH Louis Vuitton Moet Hennessy ### [Head of Digital Acquisition (F/M/X)](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/f6a363eb2d7dd724cbb5/) Paris la Défense, France, DE, ILE ### [CENTRIC PLM Product Owner / System Architect (H/F)](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/88ac9f73a0e4075d4a61/) Paris la Défense, France, DE, ILE ### [Alternance - 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