[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All LVMH Louis Vuitton Moet Hennessy jobs](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/) · [Search jobs](/search/) LVMH Louis Vuitton Moet Hennessy · Queens, NY # Client Care, Assistant Manager Queens, New York, United States Manager or lead Administrative Listed on LVMH Louis Vuitton Moet Hennessy’s official careers site. Posted July 1, 2026. Check that it is still open and apply there. [Apply on LVMH Louis Vuitton Moet Hennessy’s careers site →](https://www.lvmh.com/en/join-us/our-job-offers/RIM01991) [OpenNash Jobs](https://jobs.opennash.com/) / [LVMH Louis Vuitton Moet Hennessy](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/) / Client Care, Assistant Manager ## Job description Position The Client Care Assistant Manager facilitates a seamless, exceptional client journey for aftercare inquiries and repair services with a focus on workshop operations, logistics, and performance. This role reports to the Senior Client Care Manager AMERICAS and is based in our Long Island City, New York office. Job responsibilities Repair & Aftercare Operations - Organize and monitor daily workshop operations to ensure objectives are met. - Foster a collaborative and high performing environment. - Streamline communications and logistics across workshops, stores, and clients. - Oversee receiving, tracking, label creation, and order dispatching. - Verify incoming goods against documents; inspect products to validate total repair requirements. - Handle replacements, upgrades, and “beyond repair” cases. - Support spare parts inventory management and distribution. ### Client Services Support - Partner with Client Services to ensure a smooth client journey and satisfaction. - Manage high volumes of aftercare and repair inquiries. - Estimate quotes and delivery timelines for repairs and spare parts. - Handle workshop-related client complaints; offer creative solutions and timely resolution. - Conduct post-repair detractor calls. - Support de-escalation of complex client situations; summarize quality issues and feedback to HQ. ### Data Management & Administration - Maintain accurate and complete records in RMS, CEGID, and Salesforce; reconcile discrepancies. - Process order invoicing, payments, tax calculation, and reminders. - Manage quotation modifications, approvals, and reminders. - Adhere to communication procedures, guidelines, and policies. ### Continuous Improvement Strategy - Lead initiatives to enhance operational efficiency and efficacy. - Measure and track KPIs; identify performance gaps to target and create action plans. - Implement process optimization techniques to improve workflow and productivity. - Develop Client Care SOPs, manuals, and resource materials. - Contribute to cross-functional projects and analysis. Profile. 5+ years of experience in Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment.. Strong analytical, organizational, and communication skills.. Ability to drive operational details and big picture strategies.. Familiarity with CRM practices; client centric approach with high commercial awareness.. Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.. Adept in multi-tasking, prioritizing, and managing time effectively.. Bachelor’s degree required. ## At a glance - Posted by the employer: Jul 1, 2026 - First seen by OpenNash: Jul 19, 2026 - Last checked: Oct 11, 2026 - Listed for: 102 days - Location: Queens, New York, United States[Apply on LVMH Louis Vuitton Moet Hennessy’s careers site →](https://www.lvmh.com/en/join-us/our-job-offers/RIM01991) ## More jobs at LVMH Louis Vuitton Moet Hennessy ### [(Assistant) BPC Manager, LOEWE](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/3da8ae63b73670103e75/) 上海, Chinese Mainland ### [Alternance - Assistant.E Achats Parfums ET Cosmetiques (F/H/X) - Janvier 2027](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/aba348ae01fc21f1e69d/) Paris, France, DE, ILE ### [ALTERNANCE - Assistant Conseiller de vente Roissy F/H](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/51949c8ade7707820f19/) Paris, France, DE, ILE ### [ALTERNANCE - Assistant Conseiller de vente Roissy F/H - Janvier 2027](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/646daeeaf189515af17a/) Paris, France, DE, ILE ### [ALTERNANCE - Assistant Qualité F/H/NB- OCTOBRE 2026](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/b555ba00c64d89f33716/) Paris, France, DE, ILE ## Similar jobs at other companies ### [Medical Assistant - Primary Care](https://jobs.opennash.com/companies/unitedhealth-group/jobs/3a2d482f1ff415fc0417/) UnitedHealth Group · Gahanna, Ohio ### [Medical Assistant - Primary Care](https://jobs.opennash.com/companies/unitedhealth-group/jobs/1c4d879d09c454612a31/) UnitedHealth Group · Syosset, New York ### [Integrated Care Assistant I, National IKC](https://jobs.opennash.com/companies/davita/jobs/fd1b9547bf6aeda07b83/) DaVita · Houston, TX ### [Client Care Center-Small Business Care](https://jobs.opennash.com/companies/truist/jobs/ec8ad7ac9174b37c4018/) Truist · Cookeville, Tennessee, USA ### [Client Care Center-Small Business Care](https://jobs.opennash.com/companies/truist/jobs/aa9d73581484cf6bcaf9/) Truist · Orlando, Florida, USA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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