[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All LVMH Louis Vuitton Moet Hennessy jobs](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/) · [Search jobs](/search/) LVMH Louis Vuitton Moet Hennessy · 上海, Chinese Mainland # China Omni-Retail Senior Manager 上海, Chinese Mainland Manager or lead To be negotiated Retail & Store Listed on LVMH Louis Vuitton Moet Hennessy’s official careers site. Posted May 25, 2026. Check that it is still open and apply there. [Apply on LVMH Louis Vuitton Moet Hennessy’s careers site →](https://www.lvmh.com/en/join-us/our-job-offers/TP03416) [OpenNash Jobs](https://jobs.opennash.com/) / [LVMH Louis Vuitton Moet Hennessy](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/) / China Omni-Retail Senior Manager ## Job description Position MISSION STATEMENT The Omni-Retail Senior Manager will be responsible for the strategic orchestration of our digital commerce touchpoints. Your mission is to define the unique value proposition of each channel (Official Website, WeChat, Tmall, and JD) to ensure they complement, rather than compete with, our physical boutiques. You will lead the Omni-Sales evolution, ensuring that luxury hospitality is maintained across every digital touchpoint while driving healthy, sustainable growth. ### MAIN RESPONSIBILITIES - Channel Architecture & Positioning Lead the E-Commerce strategy aligned with maison priorities and market opportunities. ### Strategic Roadmap Define the "Reason for Being" for each digital platform within the China ecosystem. Ensure each channel targets the right consumer segment and serves a specific purpose in the omni-journey Balanced Growth: Monitor and optimize e-commerce penetration. Ensure that digital growth enhances brand equity and drives high-value traffic to physical boutiques. - Traffic Acquisition & Customer Engagement Elevate the Customer Service function from transactional support to "Digital Clienteling." Define service protocols that mirror the in-store experience. ### Traffic Acquisition & Conversion Drive digital traffic with strategic planning on TA segmentation via performance media, SEO/SEM and platform collaborations. ### Growth through Service Leverage service touchpoints to capture client data and preferences, feeding insights back to the CRM team to drive personalized outreach. ### Clienteling Tools Integration Empower customer service ambassadors with the tools to close sales or bridge the gap to an in-store private client advisor. ### Omni-Touchpoint Excellence Holistic Operations - Oversee the operational health of the Official Boutique, WeChat Mini-program, Tmall Luxury Pavilion, and JD Luxury. Lead the continuous development on supply chain coordination, customer care integration and tech reliability. ### Seamless O2O Integration Lead the implementation of omnichannel services (Click-and-Collect, BAA, Remote sales etc.) to ensure the seamless omnichannel consumer journey. ### Platform Governance Ensure all third-party platforms and internal teams adhere to strict luxury visual and operational standards. ### QUALIFICATION, EXPERIENCE & SKILLS REQUIRED Education Bachelor’s degree or above Language: Fluent in English and Chinese Professional experience & know how: 10+ years in Consumer goods industry. A background that blends E-commerce operations with a deep understanding of Retail/Service excellence Comprehensive knowledge of Tmall, JD and Wechat ecosystems is a must Experience with customer service management Technical & management skills: Good skills for office software, excellence in BI tools will be a plus - Solid leadership experience - Strong communication skills Project management skills, able to coordinate various stakeholders Personal & Interpersonal skills: Strong sense of luxury industry Analytical mindset Able to deal with ambiguity Change management - Strong communication and interpersonal skills - Strong integrity Critical & Creative mindset ## At a glance - Posted by the employer: May 25, 2026 - First seen by OpenNash: Jul 19, 2026 - Last checked: Oct 11, 2026 - Listed for: 139 days - Location: 上海, Chinese Mainland - Pay: To be negotiated[Apply on LVMH Louis Vuitton Moet Hennessy’s careers site →](https://www.lvmh.com/en/join-us/our-job-offers/TP03416) ## More jobs at LVMH Louis Vuitton Moet Hennessy ### [(Assistant) Merchandiser(Contractor)-Givenchy](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/14e394f6c6bc9b2382a2/) 上海, Chinese Mainland ### [(Assistant) Training Manager (PCD Travel Retail)](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/98ffe0219354250fd9a5/) 上海, Chinese Mainland ### [Assistant Manager, Retail Planning](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/da06f5e03c1df6f4a840/) 上海, Chinese Mainland ### [Assistant Merchandising Manager - WShoes/Assistant Merchandising Manager - WShoes](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/58d47a6e67ef74336495/) 上海, Chinese Mainland ### [Assistant Retail Marketing Manager](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/273208086a76d71acb94/) 上海, Chinese Mainland ## Similar jobs at other companies ### [VP Operations - Omni Channel Retail](https://jobs.opennash.com/companies/deutsche-post/jobs/361ad4bc613e3b0ca411/) Deutsche Post · Milton Keynes, United Kingdom ### [Omni Retail Experience Director](https://jobs.opennash.com/companies/loreal/jobs/ff76c39becba6ec04694/) L'Oréal · Shanghai, Shanghai Shi, China ### [Retail Omni Fulfillment Associate](https://jobs.opennash.com/companies/dicks-sporting-goods/jobs/02f019acb1a7e8b8adb5/) DICK'S Sporting Goods ### [Retail Omni Fulfillment Associate](https://jobs.opennash.com/companies/dicks-sporting-goods/jobs/5cf01681eb11bcfa0b1a/) DICK'S Sporting Goods ### [Senior Private Banker (China Team)](https://jobs.opennash.com/companies/citigroup/jobs/a6f8966d99ad32c7b177/) Citigroup · Singapore Singapore OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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