[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All L'Oréal jobs](https://jobs.opennash.com/companies/loreal/) · [Search jobs](/search/) L'Oréal · London, England, United Kingdom # Customer Business Planner - FTC London, England, United Kingdom Hybrid Full-time {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}} Operations Listed on L'Oréal’s official careers site. Posted September 21, 2026. Check that it is still open and apply there. [Apply on L'Oréal’s careers site →](https://careers.loreal.com/en/job/london/customer-business-planner-ftc/3456/42700022272) [OpenNash Jobs](https://jobs.opennash.com/) / [L'Oréal](https://jobs.opennash.com/companies/loreal/) / Customer Business Planner - FTC ## Job description Customer Business Planner At L'Oréal, a Customer Business Planner is a Hybrid role which sits between commercial and supply chain with the aim of developing an accurate customer forecast and driving customer conversations. The role focuses on accelerating collaboration internally & externally to ultimately challenge & strategize our business plans, whilst always representing our customer's voice. A DAY IN THE LIFE Customer Sales Forecast Construction of the entire customer forecast (sell in and out – base, promo and launch) in collaboration with the NAMs and Customer Supply Chain team working on the account. ### Capture - Stock in Trade (SIT) impact to sales forecast, ensure buy in profile accuracy, reflect cannibalization & seasonality trends - Understand the key drivers and building blocks of the forecast, including sell out and sell in ambition. Document, assess and communicate key risks and ops at customer level that impact both short term turnover management (M -> M+2) and longer-term business plan execution Take ownership of the volume forecast and be able to understand, discuss and challenge the intricacies of the value sales forecast. Coordinate the Monthly Business Planning Cycle Carry out monthly KPI & M-1 Review, as well as quarterly diagnosis of turnover evolution and key driver and drainers Lead the account Business Planning Cycle, including monthly validation of the forecast with the Customer Business Manager/Customer Business Director Ensure alignment of the account team to monthly forecasting goals, tasks & deadlines Share key information with supply chain and marketing through the pre validation process to provide the latest commercial news for the forecast validation meeting Coordinate the Annual Business Planning Process Ensure all stakeholders are aligned to key deadlines and tasks Track Weekly Sales Turnover In month tracking of net sales versus forecast and weekly reporting of any key changes in the short-term (3 month) horizon Collaborate with the Customer By using segmentation principles where applicable, ensure alignment with customer on promotional forecasts. Work closely with Customer supply chain to ensure all SIT assumptions and buy-in profiles are as accurate as possible. ### WHO YOU ARE Strong understanding of the building blocks and trends that influence the construction of a sales forecast. Excellent communication skills. Strong collaboration & relationship building skills, comfortable working with different brand teams and functions. Highly organized, and capable of prioritizing and managing deadlines within a fast-paced environment. ### Resilience calm and focused dealing with the unexpected and the exceptional Demonstrate a customer first mindset. ### Preferred Knowledge of Excel/ PowerBI / Forecasting tools. ### WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too! ### WHO WE ARE L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. HOW WE RECRUIT At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal. ## Qualifications Any level of education ## At a glance - Posted by the employer: Sep 21, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 28 days - Location: London, England, United Kingdom - Work arrangement: Hybrid - Employment type: Full-time - Pay: {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}}[Apply on L'Oréal’s careers site →](https://careers.loreal.com/en/job/london/customer-business-planner-ftc/3456/42700022272) ## More jobs at L'Oréal ### [Valentino Business Manager, Selfridges London (37.5 Hours)](https://jobs.opennash.com/companies/loreal/jobs/4c4b795132b905052b35/) London, England, United Kingdom ### [Advocacy & Influence Lead - Color Wow - Professional Products Division](https://jobs.opennash.com/companies/loreal/jobs/3ebc6fd2320d62baa3a9/) London, England, United Kingdom ### [Aesop Retail Consultant Full time| London Seven Dials | Mandarin speaker](https://jobs.opennash.com/companies/loreal/jobs/e68a145024270da9fcdc/) London, England, United Kingdom ### [Aesop Retail Consultant PT Hampstead London](https://jobs.opennash.com/companies/loreal/jobs/9ca6a31df0ae00862a73/) London, England, United Kingdom ### [Aesop Retail Consultant | Broadway Market | Part Time](https://jobs.opennash.com/companies/loreal/jobs/3f391a8ffb5baea5c393/) London, England, United Kingdom ## Similar jobs at other companies ### [Customer Service Officer (6 Months FTC)](https://jobs.opennash.com/companies/totalenergies/jobs/60368326868d1ce597f7/) TotalEnergies ### [Customer Service Consultant | S1 | Branch Banking | Bristol | 12 Month FTC](https://jobs.opennash.com/companies/santander/jobs/75824f2d16a77dcab4b6/) Santander · Bristol Broadmead - TSB ### [Customer Service Consultant | S1 | Branch Banking | Location | 12 Month FTC](https://jobs.opennash.com/companies/santander/jobs/e64b5f9996e5dd2e8a7a/) Santander · Stourport - on - Severn - TSB ### [praktikum sales controller business planner mwd](https://jobs.opennash.com/companies/richemont/jobs/00d5298befa3eef9dcab/) Richemont ### [Senior Project Planner/Scheduler (for Cruise Portfolio) - 4 years FTC](https://jobs.opennash.com/companies/walt-disney/jobs/b147c31bcd31da47dcbb/) Walt Disney · London, United Kingdom [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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