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L'Oréal · Tokyo, Japan

# Japan - DDX Sr.Specialist/Manager, LUXE YSL

Tokyo, Japan Full-time Manager or lead {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}} Design 

Listed on L'Oréal’s official careers site. Posted October 18, 2026. Check that it is still open and apply there.
[Apply on L'Oréal’s careers site →](https://careers.loreal.com/en/job/tokyo/japan-ddx-sr-specialist-manager-luxe-ysl/3456/44879423424)

[OpenNash Jobs](https://jobs.opennash.com/) / [L'Oréal](https://jobs.opennash.com/companies/loreal/) / Japan - DDX Sr.Specialist/Manager, LUXE YSL

## Job description

Key Job Accountabilities 主要職務 Building and driving CRM models that enhance the band engagement & new customer retention, build mid-long term customer journey for rapid growth of YSL. Leverage data analytics to execute unique YSL CRM strategies with strong sense of speed.

### Membership Program Management

Plan and execute membership programs to elevate customer experience and strengthen engagement. Focus on customer development by improving new customer repeat rates and driving cross-selling for Foundation and Skincare categories.

### Lead Online DDX

Formulate digital customer experience strategies, set KPIs, and execute initiatives based on the overall customer strategy. Plan and execute online live streaming events collaborating OBM.

### Digital Channel Activation

Manage the official LINE account and design / Execute personalized campaigns leveraging Marketing Automation (MA).

### Data Analysis & Optimization

Analyze customer data to contribute to campaign planning, ROI optimization, and strategic decision-making. Must Have Aspects 必須項目 - We are looking for an adaptable, highly motivated, and proactive individual who can thrive in a fast-paced environment.

### Collaboration Skills
- Ability to collaborate closely with marketing, retail, and CMO teams, bridging different perspectives,driving consensus, and executing projects effectively.

### Data Analytics Skills
- Practical analytical skills to extract insights from diverse data sources and translate them into actionable, high-impact CRM strategies and execution.
- Fluent Japanese and English proficiency (Business intermediate level)
- Professional experience in marketing or CRM - Strategic Thinking: High adaptability and problem-solving skills in a fast-changing environment.
- Strong passion for the cosmetics and beauty industry. Preferred Qualification 希望項目 - FMCG (not necessarily from cosmetic business) background - CX related background

## At a glance
- Posted by the employer: Oct 18, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 1 day
- Location: Tokyo, Japan
- Employment type: Full-time
- Pay: {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}}[Apply on L'Oréal’s careers site →](https://careers.loreal.com/en/job/tokyo/japan-ddx-sr-specialist-manager-luxe-ysl/3456/44879423424)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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